Job Description
Job Description
Welcome to MMA Insurance, where we pride ourselves on offering personalized and comprehensive insurance solutions with a human touch. Nestled in the heart of Pickerington, Ohio, we're searching for a dedicated Insurance Customer Service Representative to join our dynamic team onsite. At MMA Insurance, your role will be pivotal in ensuring our clients enjoy an outstanding customer experience. You'll be at the forefront of our commitment to excellence, assisting customers with their needs, resolving inquiries, and providing insights to ensure optimal client satisfaction. We're a company that values each team member's contribution and actively fosters a supportive and collaborative environment. If you're passionate about customer service and eager to make a real difference in a warm and inviting work setting, your journey with MMA Insurance begins here. Apply now and be part of our vibrant team!
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Health Insurance
Dental Insurance
Vision Insurance
Mon-Fri Schedule
Evenings Off
Retirement Plan
Career Growth Opportunities
Tuition Reimbursement
Hands on Training
Paid Time Off (PTO)
Responsibilities
Customer Assistance: Serve as the primary point of contact for clients, addressing inquiries and assisting with their insurance needs.
Problem Resolution: Effectively solve customer issues by collaborating with other departments and ensuring timely resolutions.
Policy Management: Help clients with policy modifications, renewals, and payments while ensuring thorough understanding and satisfaction.
Documentation: Maintain accurate records of client interactions, transactions, and feedback.
Relationship Building: Develop and maintain positive relationships with customers to encourage loyalty and retention.
Product Knowledge: Stay informed about various insurance products and services offered by MMA Insurance.
Requirements
Education: A high school diploma or equivalent is required.
Experience: Prior experience in customer service or insurance is preferred but not mandatory.
Communication Skills: Excellent verbal and written communication skills are essential.
Problem-Solving: Strong problem-solving and conflict-resolution skills are important.
Customer Orientation: A customer-focused approach and a passion for serving clients is necessary.
Adaptability: The ability to handle a fast-paced environment and manage several tasks simultaneously.
Tech-Savvy: Familiarity with office software such as Microsoft Office Suite.
Interpersonal Skills: Strong ability to build rapport with customers and colleagues.