CUSTOMER SERVICE REP

Job Description

Job DescriptionPosition Description: Summit Professional Education is a national leader in professional education, dedicated to empowering healthcare professionalsincluding physical therapists, occupational therapists, speech-language pathologists, mental health providers, and morethrough continuing education, certification programs, and exam preparation. At Summit, we believe in education as a healthcare professionals superpower, driving confidence, competence, and real-world patient impact. As a Customer Service Representative, you will be the first point of contact for Summit's customers. You will ensure our clients have a seamless and positive experience- whether theyre registering for courses, accessing CE materials, or managing their certifications. This role requires exceptional communication skills, a problem-solving mindset, and a commitment to delivering professional and empathetic support.**A permanent schedule, with weekend availability is required, and must remain flexible based on business needs**
This role reports directly to our Customer Service Manager.Key Responsibilities:
\tRespond to inbound calls, emails, and chat messages from customers regarding Summit courses, accounts, and CE requirements.
\tGuide customers through registration, access to digital content, and completion of course materials.
\tResolve issues promptly, professionally, and with a high level of customer satisfaction.
\tDocument customer interactions and feedback in CRM systems.
\tCollaborate with internal teams (tech, content, compliance) to troubleshoot issues and implement process improvements.
\tStay up to date on Summits course offerings, accreditation rules, and platform updates.
\tMeet performance metrics for response time, resolution rate, and customer satisfaction scores (CSAT).
Key Skills:
\tCommunicate well with customers in a friendly yet professional manner
\tProvide best in class service to customers
\tApply critical thinking skills to resolve root cause of calls and emails
\tAbility to multi-task and prioritize during high volume times
\tProblem-solve easily and independently during difficult situations
\tEnter data timely and accurately
\tDependable with the ability to work around infrequent schedule changes and pre-plan PTO
\tAbility to troubleshoot online course content, webinar, and account related issues
\tComfortable with at home training and familiar with troubleshooting to resolve equipment issues
\tFamiliar with MS Office Suite, including Excel, Word, One Note
Summit Benefits:
Comprehensive benefits package\tPTO\tPaid Holidays with 1 additional floating holiday
\t401k with employer match\tA mission-driven, supportive culture
The anticipated salary range for this position is $39,000$40,000 annually, based on a full-time schedule. Compensation is determined by a variety of factors, including but not limited to relevant experience, skills, education, internal equity, and organizational needs.SPE is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.