RPM Monitoring/Call Center Manager

Job Description

Job DescriptionSalary: according to experience

*Maximizing productivity of staff through software technology.

*Responsible for managing call center daily operations. Promote a positive environment.

*Analyzing and presenting call center statistics and metrics and provide improvements for efficiency

*All decisions regarding purchasing, staffing ,hiring, equipment etc. should be coordinated and approved by RPM Director prior to final decision and purchasing.

*Interview, training and coach staff to insure professional, clinical customer serivice

*Evaluate staff performance in accordance with company policy and procedures.

*Manage and address all issues with staff and clients.

* In still a culture of positive feedback and empathetic approach toward clients and staff.

WORK EXPERIENCE:

* Excellent organizational skills, exceptional communication skills and interpersonal skills

*Driven to meet company goals and objectives

* Self Motivator

* Leadership with problem solving ability

* At least 2 years management leadership

*Strong in phone etiquette

EDUCATION REQUIREMENT:

* Bachelor Degree or Equivalent management experience

* Analytical Skills required

*Microsoft Office Proficiency