RPM Monitoring/Call Center Manager
Job Description
Job DescriptionSalary: according to experience
*Maximizing productivity of staff through software technology.
*Responsible for managing call center daily operations. Promote a positive environment.
*Analyzing and presenting call center statistics and metrics and provide improvements for efficiency
*All decisions regarding purchasing, staffing ,hiring, equipment etc. should be coordinated and approved by RPM Director prior to final decision and purchasing.
*Interview, training and coach staff to insure professional, clinical customer serivice
*Evaluate staff performance in accordance with company policy and procedures.
*Manage and address all issues with staff and clients.
* In still a culture of positive feedback and empathetic approach toward clients and staff.
WORK EXPERIENCE:
* Excellent organizational skills, exceptional communication skills and interpersonal skills
*Driven to meet company goals and objectives
* Self Motivator
* Leadership with problem solving ability
* At least 2 years management leadership
*Strong in phone etiquette
EDUCATION REQUIREMENT:
* Bachelor Degree or Equivalent management experience
* Analytical Skills required
*Microsoft Office Proficiency