Job Description
Job DescriptionDescription:
We are hiring a Front Office Lead for our Orthopaedic Clinic client in Upland, CA. This is a leadership role responsible for both overseeing call center operations and actively participating in new patient acquisition efforts. This position combines strategic leadership with hands-on patient coordination to ensure optimal performance, team development, and patient experience. The individual will supervise staff, manage workflows, implement process improvements, and personally handle new patient scheduling and navigation duties to model excellence and maintain operational continuity during high-volume periods.
Essential Leadership Responsibilities
Front Office Coordinator Lead oversees the daily operations of the front desk team, ensuring smooth patient check-ins, accurate scheduling, insurance verification, and exceptional customer service. In addition to performing standard front office duties, this role provides training, monitors performance, resolves patient or staff issues, and supports administrative workflow improvements. The Lead acts as the primary liaison between front office staff, clinical teams, and management to maintain a professional and efficient front-desk environment. This position will require weekly on-site attendance at our Upland, SB, and Pomona clinic locations and monthly/semi-monthly attendance to our Victorville clinic.
Qualifications
- Accurately document call details and patient information in the system
- Follow HIPAA and company policies to protect patient confidentiality
- Escalate urgent concerns to appropriate departments following company guidelines
- Maintain compliance with all departmental policies and procedures
Equipment Operated
Standard computer, internet-based applications, phone systems (RingCentral), EMR systems (Athena)
Requirements:
Qualifications
Education:
High school diploma or general equivalency diploma (GED) required
Experience:
- Minimum three years of recent experience working in a medical facility or healthcare certification
- Prior supervisory or team lead experience preferred
- Experience with call center operations and patient scheduling preferred
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance