Job Description
Job DescriptionCompany Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are seeking a Project Manager to join a strategic initiative aimed at enhancing observability practices within our AWS Connect Contact Center as a Service (CCaaS) platform.The focus is on ensuring operational transparency and enabling proactive issue detection by coordinating cross-team efforts and maintaining visibility into project progress.
Responsibilities:
- Facilitate observability discussion sessions with Developers, Architects, Platform, and Support teams.
- Maintain and update trackers with timelines, deliverables, and progress status.
- Provide periodic status updates and reports to leadership teams.
- Create engaging presentations to showcase overall project progress and status for stakeholders.
- Drive observability initiatives and related tasks to completion by coordinating with dependent teams.
- Contribute to other internal project tracking and coordination activities as required.
Qualifications
- 4+ years of IT project management experience in CCaaS (Contact Center as a Service) environments
- 3+ years managing observability/monitoring projects.
- Experience with documentation for IT/cloud-based projects.
- Advanced proficiency in MS Office Suite (Word, Excel, Project, SharePoint).
- Expertise in diagramming tools (Visio, Draw.io) for workflows and system architecture.
- Proven ability to track project timelines, dependencies, and risks using PM tools.
- Experience analyzing technical metrics (Splunk, CloudWatch) and creating executive reports.
- Strong cross-functional collaboration with development, operations, and support teams.
Nice to have:
- Experience in the CCaaS industry and familiarity with Amazon Connect ecosystems.
- Knowledge with AWS contact center services (Amazon Connect, Lambda, ALB)
- Agile/Scrum certification (PMP, SAFe, or similar)
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.