Job Description
Job Description
I. BASIC FUNCTION:
Trained staff will provide support services for clients and their families in the Center and in the home setting.
All employees of FCHC must ensure service standards are delivered, including:
FCHC Core
• Demonstrates a commitment to FCHC mission and vision.
• Demonstrates a positive attitude towards patients, employees, role, and the health center.
• Demonstrates FCHC core values (accountability, courtesy, excellence, flexibility, integrity, respect).
Customer Service and Professionalism
• Smiles and makes appropriate contact, greets individuals upon entry into building and space.
• Is customer service oriented to both internal (colleagues) and external (patients, clients, vendors, etc.)
Customers. Treats patients, customers and colleagues with dignity and respect.
• Provides timely response to requests, tasks, and inquiries. Demonstrates good service turnaround.
• Demonstrates good communication skills and communicates in a tactful manner.
• Exhibits conflict resolution skills in order to foster effective working relationships and embraces a team
approach.
• Adheres to FCHC’s dress code policies. Employee appearance and grooming appropriate.
Show(s)
• Consistently shows commitment to position and team performance (i.e., attendance and punctuality).
• Consideration and acceptance of cultural differences of others; works well with individuals of diverse
backgrounds, supporting a culture of justice, equity, diversity, and inclusion.
• Participates in training and professional development and completes required trainings in a timely manner.
Safety
• Adheres to and promotes a culture of safety and cleanliness.
• Adheres to HIPPA/Confidentiality standards.
• Respectful of FCHC property, properly and safely uses Health Center Equipment.
II. INTRADEPARTMENTAL RELATIONSHIPS:
Department Director: Chief Operations Officer
Reports to: Community Health Director and/or Community Health Worker Supervisor
Supervises: None
JOB DESCRIPTION
DEPARTMENT: HEALTH OPERATIONS
JOB TITLE: COMMUNITY HEALTH WORKER
COMMUNITY HEALTH WORKER
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III. PRIMARY RESPONSIBILITIES:
1. Provides community-based support services for patients and their families in accordance with Center policies and protocols utilizing the corporate compliance plan as a guide. Makes home visits based on referrals from providers, nurse educators and behavioral health team members. Supports services that aim to coordinate care, improve quality of life, and encourage patients to adopt healthy behaviors.
2. Acts as an advocate for the rights of culturally diverse patients and their families in the health care system and community.
3. Consults with team members regarding the comprehensive health care of patients and families to coordinate care.
4. Utilizes care plan to document progress individuals and their families make on meeting their social needs; records relevant data for outcome reporting in medical record.
5. Contributes to individualized plans to address health goals and documents services accurately.
6. Assists with the development and implementation of the Center's community health promotion activities in cooperation with other team members and the community.
7. Establishes cooperative referral relationships with organizations outside of the Center to provide needed resources to clients and their families.
8. Participates in ongoing training to develop professionally.
9. Acts as a liaison to community groups and provides outreach services.
10. Identifies strengths and barriers of patient systems and assertively works to build on strengths and resolve barriers to promote positive health outcomes.
11. Provides basic health literacy education and fosters empowerment of patients and families.
12. Conducts social determinant of health screening utilizing the PRAPARE screening to determine needs patients and their families.
13. Provides care coordination, which may include but is not limited to facilitating care transitions, supporting the completion of referrals, and providing or confirming appropriate follow-up.
14. Makes referrals and connections to community resources to help patients and families meet basic social needs.
COMMUNITY HEALTH WORKER
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IV. PERIODIC DUTIES:
1. Contributes to Health Center community activities outside of primary responsibilities.
2. Contributes services to community educational programs and other public health activities as appropriate.
3. Participates in Health Center staff problem solving groups.
4. Attends and participates in department meetings, etc. as assigned.
5. Performs other duties as assigned.
V. WORKING RELATIONSHIPS:
Inside Center: All inclusive.
Outside Center: Patients, community organizations and agencies, professional colleagues and organizations, and institutions of learning.
VI. QUALIFICATIONS:
1. High School Diploma or G.E.D. equivalent required.
2. Community Health Worker training certificate required.
3. Experience in community health, human services, outreach, or within a health care setting is preferred.
4. Bilingual skills preferred.
5. Must possess excellent customer service skills.
VII. CONTINUING EDUCATION:
1. Active professional development as demonstrated through attendance in seminars, continued education programs, etc. is strongly encouraged.
2. Satisfactory maintenance of continuing education standards as established by the Center and regional commission for Community Health Workers is required.
COMMUNITY HEALTH WORKER
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VIII. CONFIDENTIALITY:
Respect for and maintenance of client and staff confidentiality is required.
The above duties/requirements describe the chief function (requirements) of the job (holder) and are not to be considered a detailed description of every duty (requirements) of the job (holder).