Job Description
Job DescriptionWe are looking for an organized and detail-oriented Dispatcher to join our team in Canoga Park, California. In this Contract to permanent position, you will play a key role in managing schedules, coordinating appointments, and ensuring seamless communication between clients, sales representatives, and technical staff. This opportunity is ideal for someone with a strong ability to multitask and a passion for providing excellent customer service.
Responsibilities:
• Schedule and coordinate service appointments based on requests from the sales team, clients, and technical staff.
• Manage and adapt to dynamic scheduling changes to ensure efficiency and timely service.
• Communicate updates to clients regarding appointment times and any modifications.
• Utilize multitasking skills to handle multiple priorities and tasks simultaneously.
• Partner directly with the Director of Technical Services for reporting and task assignments.
• Maintain accurate records of appointments, schedules, and client communications.
• Address customer inquiries and resolve scheduling conflicts promptly.
• Work collaboratively with team members to optimize workflows and logistics.
• Leverage computer-aided dispatch tools to streamline operations.
• Ensure all dispatch activities align with company standards and customer expectations.• Minimum of 2 years of experience in dispatching or a related field.
• Strong background in customer service, ideally within a call center environment.
• Proficiency in computer-aided dispatch software and tools.
• Exceptional organizational skills with the ability to prioritize and multitask effectively.
• Experience coordinating logistics and managing schedules in a fast-paced environment.
• Excellent communication skills to interact with clients and team members professionally.
• Ability to work well under pressure and adapt to changing circumstances.
• Familiarity with reporting tasks and providing updates to leadership.