Title Clerk/ Office Manager

Job Description

Job DescriptionDescription:

Are you an organizational pro with a love for fast-paced environments? Step into the driver's seat as our Title Clerk/ Office Manager at one of the busiest, most exciting auto auctions in the area!

We need someone who can keep the back-office humming while the front lanes roar with action. If you thrive on multitasking, love working with people, and can juggle paperwork like a pro — this role is for you.

America’s Auto Auction Group is experiencing growth, and we want you to be part of it. We are one of the nation’s premier auto auction companies. Our Auction located in Augusta, Georgia, is seeking an experienced Title Clerk/Office Manager.

Title Clerk Responsibilities: MUST HAVE TITLE EXPERIENCE

• Processes title work to ensure all details are correct

• Research missing and/or incorrect title paperwork and determine proper resolve in a timely manner.

• Provide a variety of customer support services through the mail, email, telephone and direct personal contact.

• Review and enters in title work for all customers.

• Complete assigned specialized inventory reduction tasks for customers and provides regular updates to sales and account management.

• Complete application to transfer title ownership.

• Record information from titles received from the state into the ASI operating system.

• Ability to maintain customer databases.

• Other duties as assigned.

Office Manager Responsibilities:

• Supervision of office personnel

• Maintaining Customer Records

• Handling cash and taking payments, timely reconciliation of cash.

• Ensuring the customers receive outstanding customer service

• Resolving customer issues

• Identify problems and implement solutions

Requirements:

Qualifications:

• 2-3 years State/National title processing experience, preferred

• 2-3 Years Previous knowledge in title and salvage title requirements, Preferred

• 2 years previous experience managing people

• Excellent customer service skills

• Strong communication skills, both written and verbal

• Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint

• High School diploma or GED equivalent

• Typical Field Office Environment

• Hiring is contingent on passing a complete background check and drug screen.

Benefits:

• 401K with Matching

• Life Insurance

• Medical, Dental, Vision

• Short- and Long-term disability

• Critical Illness

• Paid Holidays

• Paid Time Off

• Educational Assistance

• AD&D Insurance

• Employee Assistance Program (EAP)

• Parental Leave

Our daily mission is simple and straightforward: to provide high quality service and operational execution for dealers and institutional customers.

America’s Auction is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.