Supported Housing Case Manager

Job Description

Job DescriptionDescription:

POSITION TITLE: Supported Housing Case Manager

REPORTS TO: Community Support Services Manager

DIRECT REPORTS: None

FLSA STATUS: This position is full-time, non-exempt, and scheduled for 40 hours per week. Occasional weekends, after-hours responsibilities, and overtime may be required based on program and client needs.

PURPOSE: The Supported Housing Case Manager is a direct service delivery position for implementation of the Housing First evidence-based program model through case management services with a goal of finding safe and affordable housing solutions. The Case Manager will participate as part of the Supported Housing Team as well as the Community Support Services Team and the Assertive Community Treatment Team. The Case Manger assists with housing search and placement along with leveraging supportive services that will assist the participant household to maintain permanent housing and works to ensure access to HUD programming efforts and behavioral health services that are based on informed choice and align with Fair-Housing regulations.

ESSENTIAL JOB FUNCTIONS:

1. Provide direct service delivery with clients with an emphasis on housing search and placement, along with providing supportive interventions to help the individual/family maintain permanent housing.
2. Assess housing barriers of individuals and families experiencing homelessness or who are at-risk of homelessness to determine housing and service needs.
3. Provide a variety of office and community-based activities to manage and monitor housing situations, housing search, and supportive services to promote client self-sufficiency, community integration, and housing permanency.
4. Provide mediation and advocacy with landlords on the client’s behalf to develop a workable plan to obtain and or maintain housing.
5. Create and maintain consistent communication channels, both verbal and written, between several parties (i.e. tenant, landlord, referral source, collaborating agencies, debtors and creditors).
6. Serve as an ongoing liaison between property managers and participants as well as between participants and neighbors.
7. Provide information and referral assistance regarding available support from appropriate social service agencies and/or community programs.
8. Assist in development of and encourage adherence to a personal budget through pro-active housing and budget counseling sessions; provide budget counseling and education to assist clients in establishing payments plans for bills and past debts and to assist clients in obtaining and maintaining their housing.
9. Assist participants in development of a strength-based/solution-focused individualized goal and action plan that promotes permanent housing and self-sufficiency; develop an effective, timely referral network in order to ensure ongoing direction and support as needed.
10. Identify participant strengths and barriers to stability and assist participants to reducing barriers and linking to resources and services.
11. Provide pro-active follow-up home visits to ensure stability and further progress towards self-sufficiency; this includes support, advocacy, reducing isolation, listening, problem solving, and identification of resources to assist with reintegration of participants in the community.
12. Transport clients as deemed necessary. Transportation requirements should be limited to housing and job searches and occasional visit to relevant social service agencies.
13. May require use of crisis intervention techniques
14. Have full understanding of HIPAA privacy laws and maintain client confidentiality
15. Provide direct services according to current performance standards
16. Provide coverage for crisis intervention services which may include evening or weekend hours
17. Participate in the ACT Crisis On-Call rotation, responding to client crises by phone as scheduled, collaborating with the Crisis Team, documenting interactions, and ensuring continuity of care.
18. Other duties as assigned.

The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. Participation in ACT phone-based on-call rotation outside regular hours of operation, including some weekends, is required.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

1. BS or BA degree in Human Services Field or 4 years of education/experience in the human services field
2. Must be 21 years of age or older
3. Successfully pass all background checks
4. Valid driver’s license and reliable transportation
5. Strong organizational skills
6. General knowledge of computers and Microsoft Office programs
7. Able to complete all required trainings within six months of employment

PHYSICAL DEMANDS:

1. Remaining stationery, such as standing or sitting, for prolonged periods.
2. Consistently moving from one worksite to another to accomplish tasks.
3. Adjusting or moving objects up to 10 pounds in any direction.
4. Repeating motions that may include the wrists, hands or fingers.
5. Communicating with others to exchange information.
6. Withstanding outdoor elements such as temperature, participation, and wind.
7. This position requires the use of a company vehicle.

WORKING ENVIRONMENT: The environment is a typical office environment, school classroom, or home environment. While on location, work is generally performed indoors with ambient room temperatures, lighting, and traditional office equipment. This position will require the use of a company vehicle for business and requires travel to multiple worksites including other offices, residences, and various places around the community. You may be exposed to all low socio-economic homes as well as aggressive situations. The work schedule will generally conform to that of a full-time Monday-Friday 40-hour-per-week schedule.

CONFIDENTIALITY: All Kanza MHGC employees are expected to maintain the highest level of confidentiality and function within the highest ethical standards by exhibiting exemplary conduct.

SALARY RANGE FOR THIS POSITION: Salary commensurate with experience and Kanza MHGC salary structure.

Requirements: