Practice Manager for Behavioral Health and Healthy Smiles

Job Description

Job Description

Shenandoah Community Health (SCH) is here to bridge the gap in healthcare access. As a Federally Qualified Health Center, we tackle the challenges of cost, transportation, and language barriers to ensure everyone in our community receives the care they need. We offer a comprehensive range of services, including primary care for adults and children, women's health, behavioral health, and oral health. Plus, we provide additional support services such as on-site pharmacy, labs, and radiology. Working at SCH isn't just a job; it's a chance to make a real difference in the lives of your neighbors. Join our team and become part of the solution! Visit our website at Shencommhealth.com to learn more.

Job Summary:

The Practice Manager of a Federally Qualified Health Clinic is a strategic leadership position responsible for overseeing the day-to-day operations, ensuring quality care delivery, and fostering collaboration among clinical, administrative, and support staff within the Behavioral Health Services (BHS) and Dental Care service line. This role demands a comprehensive understanding of both Behavioral Health and Dental services, coupled with strong organizational skills to maintain efficiency and compliance across all facets of the clinic.

Impact on the Community

The Practice Manager plays a pivotal role in ensuring the clinic delivers high-quality, patient-centered care. By focusing on Behavioral Health Services and Dental care as part of an FQHC, they address critical gaps in community health, improve overall wellness, and foster preventive care practices that reduce long-term healthcare costs. Their leadership influences not only the clinic’s success but also the broader health outcomes of the population they serve.

Role & Responsibilities:

Operational Management

• Coordinate clinic operations to provide seamless delivery of Behavioral Health and Dental services within the framework of an FQHC.
• Ensure the clinic complies with regulatory standards, including local, state, federal, and FQHC-specific guidelines.
• Optimize workflows and streamline processes to improve patient experience and staff efficiency.
• Monitor and manage the clinic’s budget, ensuring cost-effective utilization of resources while maintaining high service standards and fiscal sustainability.
• Revenue Cycle Management responsibilities to include financial processes that track patient care from registration and appointment scheduling to the final payment of a balance. Ensure accurate patient registration, proper documentation and coding of services, effective patient collections, and regular reporting and analysis of revenue cycle metrics.

Staff Leadership and Development

• Develop staffing structures that best meet the goals of high-quality care and patient satisfaction.
• Recruit, train, and supervise clinical and administrative staff, ensuring alignment with the clinic’s mission and values.
• Foster a culture of continuous development through professional training opportunities for staff.
• Conduct performance evaluations and address any issues to ensure optimal productivity and morale.

Patient Care Coordination

• Develop and oversee Behavioral Health and Dental services to meet the comprehensive needs of patients.
• Ensure appointment scheduling and patient flow are managed effectively to minimize wait times and maximize satisfaction.
• Implement quality assurance protocols to monitor patient outcomes and satisfaction.

Strategic Planning and Growth

• Identify opportunities for expanding services in Behavioral Health and Dental care to address community needs while adhering to FQHC regulations.
• Collaborate with stakeholders to develop strategic initiatives that enhance the clinic’s reach and impact.
• Analyze data on clinic performance and community health trends to inform decision-making and future goals.

Qualifications & Education Requirements

• Educational Background: A bachelor’s or master’s degree in healthcare administration, business management, or a related field.
• Experience: Previous experience in managing a healthcare facility, preferably with a focus on Behavioral Health and Dental services within an FQHC framework.
• Leadership Skills: Ability to lead and inspire multidisciplinary teams while fostering a collaborative environment.
• Communication Skills: Strong interpersonal skills to liaise with patients, staff, and stakeholders effectively.
• Technical Proficiency: Familiarity with electronic health records (EHR) systems and data management tools.
• Problem-Solving Abilities: Capacity to address operational challenges proactively and implement practical solutions.
• Preferred Knowledge: Professional coding, billing, or revenue cycle knowledge is preferred.