Job Description
Job Description
We are seeking a hands-on, detail-oriented Laboratory IT Support Engineer to provide technical support for customer laboratory environments integrated with scientific instrumentation. This role involves implementing benchtop computing designs, managing Windows-based systems, and ensuring secure, validated operations within GxP-compliant facilities. The ideal candidate thrives in a fast-paced lab environment and is passionate about supporting mission-critical scientific systems.
Key Responsibilities
- Implement, monitor, and provide technical support for laboratory IT environments integrated with instrumentation
- Administer and ensure connectivity and uptime of Windows-based platforms, including desktops and peripherals
- Support instrument-controlled software, core desktop applications, operating systems, and computer imaging processes
- Execute customer-specific benchtop IT design standards and process workflows
- Manage lifecycle processes for lab equipment including onboarding, relocation, and retirement
- Enforce Windows-based security practices, including user/group permissions, GPOs, and folder access policies
- Analyze and implement platform enhancements and upgrades for performance and reliability
- Maintain compliance with client policies via routine reporting and adherence to documentation practices
- Serve as technical contact for instrument vendors and escalate infrastructure issues as needed
- Provide hands-on support for system validations and change management efforts
- Create and maintain inventory tracking of lab PCs, software, and related equipment
- Submit weekly engineer status reports and participate in client team meetings
- Act as liaison for software/hardware inquiries and participate across enterprise support practices
- Uphold health, safety, environmental, and security standards relevant to the working environment
Working Environment & Physical Requirements
- Must be able to operate in laboratory-controlled environments using PPE (lab coat, safety glasses, etc.)
- Requires regular movement between labs, corridors, and adjoining facilities
- Ability to lift up to 25 lbs frequently; occasional lifting up to 50 lbs
- Engage with lab instruments requiring bending, squatting, stretching, and reaching
- Visual acuity to observe technical details in varied lighting conditions
- May handle hazardous waste following local/state/federal regulations
- Subject to respiratory fit testing and medical clearance for PPE when needed
Required Qualifications
- Proven experience with:
- Windows IT Support: Active Directory, folder permissions/shared drives, SCCM, Acronis
- Networking/Troubleshooting: Ethernet cabling, diagnostic skills, problem-solving in lab settings
- Software/Tools: Zscaler, Dymo printers, ServiceNow, Windows 11 upgrade processes
- Scientific & Instrumentation Environments
- Background in GxP, ISO, and FDA-compliant laboratory settings
- Experience supporting validated systems and regulated IT infrastructures
- Strong technical communication and desktop support capabilities
Preferred Skills & Technologies
- Linux administration and CLI familiarity
- Group Policy Objects (GPO) and advanced configuration
- Monitoring/logging tools such as Splunk
- Security tools like CyberArk
- Backup and DR tools like Druva
Pay and Benefits
The pay range for this position is $25.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tarrytown,NY.
Application Deadline
This position is anticipated to close on Jul 21, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.