Job Description
Job Description
Title: Operations Support Specialist
Location: Sauk Rapids, MN
Job Type: Contract-to-Hire
Compensation: $22.00 - $27.00 per hour
Must have: Proficiency in Microsoft Excel
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About the Role
Dahl Consulting is currently partnering with a leading outdoor and sporting goods manufacturer to hire an Operations Support Specialist. This role manages the end-to-end customer order process, including order entry, account setup, and tracking in Microsoft D365. It serves as a key customer contact, handling inquiries, complaints, and coordination with warehouses and internal teams. The position also supports co-op advertising programs, resolves invoice issues, maintains distributor relationships, and performs general office and administrative tasks as needed.
Job Description
In this role, you will:
- Process orders received via phone, website, electronic data interchange (EDI) or other PO forms
- Review product availability and orders in the company ERP system (Microsoft D365 platform)
- Create customer accounts for new customers in Microsoft D365 system
- Follow up on customer inquiries and update customer records as necessary
- Answer phones and direct calls accordingly
- Assist in documenting and handling of customer complaints
- Communicate with off-site warehouse regarding ship dates, freight charges, follow up and track orders
- Manage co-op advertising program for all customers, confirming proof of performance with sales & marketing department, and issuing credit/debit memos accordingly
- Maintain domestic and international distributor relations
- Collaborate with corporate Accounts Receivable and Import departments to solve invoice inquiries
- Perform general clerical duties to include but not limited to photocopying, faxing, scanning, filing, ordering office supplies/equipment and responsible for all incoming and outgoing mail and shipments
- Perform miscellaneous other assignments with a high degree of urgency and flexibility
Qualifications
Required:
- Minimum of 2 years customer service or account representative experience
- Ability to work with little or no supervision
- Proficiency in Microsoft Excel
Preferred:
- Associate or bachelor’s degree in business, communications, finance or related field
- Experience working with ERP systems/Microsoft D365
Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/
Company DescriptionOur promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.
Our clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.
Company Description
Our promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.\r\n \r\nOur clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.