Job Description
Job Description
I’m helping IGT Glass Hardware find a top candidate to join their team full-time for the role of Client Experience Specialist.
You'll build client trust and drive impact by becoming a product expert and problem-solver.
Compensation:
USD 18 - 19/hour
+ Overtime (USD27/hour)
Location:
10101 Northwest 79th Avenue, Hialeah Gardens, FL, USA
Mission of IGT Glass Hardware:
"Our mission is simple: make the industry simpler, smarter, and more efficient."
What makes you a strong candidate:
- You are proficient in Standard operating procedures (SOP), Client experience (CX), Client communication.
- You are a novice in B2B relationships.
- English - Conversational.
- Spanish - Conversational.
Responsibilities and more:
Don't apply if you're looking for a traditional customer service job; We're not building a call center.
We're building a Client Experience team made up of product experts, problem-solvers, and trusted advisors.
At IGT, our clients don't just need answers. They need confidence. They need someone who can understand their challenge, guide them to the right solution, and make doing business with us feel easy.
That's where you come in!
As a Client Experience Specialist, you'll become an expert in our products, systems, and industry. You'll work closely with clients, installers, glaziers, contractors, and internal teams to solve problems, provide technical guidance, and create the kind of experience people remember.
This is a role for someone who enjoys learning, takes ownership, and genuinely likes helping people succeed.
What You'll Do:
- Support clients with product questions, troubleshooting, and solution recommendations.
- Build trust through professional, responsive, and thoughtful communication.
- Learn IGT products, installation concepts, and technical applications.
- Resolve claims, concerns, and service challenges with urgency and accountability.
- Collaborate with Revenue, Operations, Product, Supply Chain, and Branch teams.
- Help improve processes, workflows, and the overall client experience.
- Participate in the development of new standards, SOPs, and training materials.
- Leverage technology and AI tools to improve efficiency and service quality.
What We're Looking For:
- Strong communication skills in English and Spanish.
- Experience supporting B2B clients or professional business relationships.
- A warm, professional, and solution-oriented communication style.
- Exposure to AI tools and comfortable learning new technologies.
- Strong follow-through and attention to detail.
- Ability to remain calm under pressure and navigate challenging situations professionally.
- A positive attitude, curiosity, and willingness to learn.
- Someone who sees problems as opportunities to create a WOW Experience.
Who Thrives Here:
- People who enjoy helping others.
- People who ask questions and keep learning.
- People who take ownership instead of waiting for instructions.
- People who want to build something better, not maintain the status quo.
- People who care about relationships as much as results.
Position Details:
- Full-time, in-person role.
- Hialeah Gardens, Florida.
- Salary range: $18-$19h. Plus a highly competitive benefits package, including 99% Health insurance coverage, dental, vision, wellhub access, employee program, and personal time off.
- High exposure to multiple departments.
- Long-term growth opportunities.
- Product and professional development training.
- Direct impact on client trust, retention, and brand reputation.
At IGT, every interaction matters.
We're looking for future IGTiers who want to become experts, create trust, solve problems, and help us build the best Client Experience team in the industry.
Let's Make It Simple.
Job benefits:
- According to local laws.
Your potential leaders:
- Morim Perez - HR & People Operations Leader | Building High-Performance Teams & Scalable Organizations | Author – Meaning, Abundance and Productivity (M.A.P.)
- Nataly Lopez - Driving Exponential Growth at GlassHardware.com | Behavioral Profiling Expert | Strategic Business Leader | Chair of Sponsorship ~ HR Miami |
Company DescriptionWe’re building a personal recruiter for everyone. Her name is Emma. She proactively helps people define and pursue their career paths—and she does it for free. For companies, Emma handles recruitment, not as a copilot but as a pilot, a virtual colleague who brings candidates optimized to match the opening and the leader they will have. Our goal is to build the new global job network and provide real-time job liquidity for everyone.
Company Description
We’re building a personal recruiter for everyone. Her name is Emma. She proactively helps people define and pursue their career paths—and she does it for free. For companies, Emma handles recruitment, not as a copilot but as a pilot, a virtual colleague who brings candidates optimized to match the opening and the leader they will have. Our goal is to build the new global job network and provide real-time job liquidity for everyone.