SALESPERSON

Job Description

Job Description

Job Title: Sales Associate

Job Summary:

A sales associate is responsible for helping customers with all facets of buying a vehicle to include, but not limited to: greeting, needs assessment, selection of a vehicle, demonstrating product knowledge walk-arounds, demonstration drive, completing credit applications, negotiations, and the delivery of purchased vehicles. Sales associate must demonstrate professional product knowledge and perform demonstrations for over 75 different vehicle models that are in the company’s inventory.

Essential Conditions:

1. Sales associate must have and maintain high morals, integrity and a serving heart. Our customers are our friends; we serve them on a personal level. You must commit that your “obsession is the customer’s satisfaction”.
2. We hire for a lifetime; we’re looking for someone wanting a career, not a job. Jenkins & Wynne invest in our employees with time and money, and expect all employees to have a personal drive to be the best they can be.
3. Sales associate will require superb people skills in order to achieve and maintain outstanding customer satisfaction ratings of 95% and higher on customer surveys.
4. Sales associate must maintain an average of eight vehicles sales over a 3-month rolling average.
5. Sales associates must be certified within 90 days in Ford, Lincoln and Honda product knowledge. There are approximately 200 tests.
6. Build A Brand is mandatory for all sales associates.

Skills Required:

1. Sales associate must be required to master the 4 principals of selling.
   1. You’re the foundation of your business. (Integrity, honesty).
   2. You must have knowledge of the product, customer’s personality traits, and the various systems to facilitate meeting your customer’s needs.
   3. Develop a prospecting plan.
   4. Develop a follow-up system.

1. Must have basic knowledge of a computer.
2. Comfortable navigating through social media sites.
3. Basic knowledge of a vehicle i.e. brakes, axle, radiator, ac compressor, muffler, transmission, computer screen, and electrical buttons.
4. Sales associate must adhere to the employee handbook, and the Jenkins & Wynne, Inc. Road to the Sale Policy when dealing with Jenkins & Wynne, Inc. customer.
5. Sales associate must complete a four-week training course to learn selling the Jenkins & Wynne, Inc. way.

Educational Requirements:

High School Diploma or GED

Physical Requirements:

Standing, walking, and sitting for long periods of time

Licensing or other special certifications:

1. Valid Driver’s License
2. Be Insurable through Jenkins & Wynne, Inc. underwriter
3. Qualify for the State of Tennessee Sales License

Reports to:

Training Manager