Job Description
Job DescriptionPosition Title: Bingo Lead
Department: Bingo
Employment Classification: Non-Exempt
Position Summary/General Description:
A Bingo Lead assists with the operation of all bingo operations ensuring bingo players have an exceptional gaming experience in accordance with applicable laws, regulations, policies and procedures.
Expectations:
- Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
- Act as a role model within and outside the casino.
- Maintain a positive and respectful attitude toward customers and co-workers.
- Consistently report to work on time prepared to perform duties of position.
Essential Duties & Responsibilities:
- Work directly with all bingo employees, supervising bingo sessions and running final reports.
- Observe, supervise all bingo sessions.
- Spend 90% of time on the floor interacting with players.
- Assist the Bingo Manager in writing profitable bingo programs, planning and organizing the monthly calendar of events, and explaining programs to customers and employees.
- Approve all prize payouts in excess of $1199.
- Reinforce on the job training and assist management with scheduling all Bingo employees.
- Strictly adhere to and ensure employees adhere to Bingo Department Policy and procedures and the Pueblo of Laguna Gaming Control Board/Tribal Gaming Regulatory Authority rules and regulations.
- Speak clearly.
- Address difficult circumstances that arise on the gaming floor in a constructive, professional, and business-like manner; satisfy miscellaneous guest complaints, balancing the interest of the customer, employee and company. Refer to the appropriate supervisor when necessary.
- Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests) and exercise initiative, tact and courtesy when handling problems.
- Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
- Develop a thorough knowledge of services, room locations, amenities, surroundings (e.g., gift shop, restaurants, theater, etc.), providing accurate directions, and information for guest inquiries about promotions and special events.
- At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
- Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
- Actively participate in Supervisory Development Leadership Series (SDLS) yearly.
- Actively participate in LDC’s Management Capacity Program (MCP).
- Perform additional duties and responsibilities as necessary or assigned.
Education & Experience:
- High School Diploma or GED preferred.
- 0-1 relevant experience and demonstrated ability to lead.
- Cash handling experience.
- Must be a minimum of 21 years of age.
Licensing & Certification:
- None.
Computer Equipment, Software, Machinery:
- Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).
Essential Physical Requirements:
- Requires the ability to balance climb, bend over, crouch/stoop, hear, kneel, reach overhead, sit, stand, talk, turn/twist, walk and repetitively use hands 51-100% of the time.
- Requires the ability to push/pull, carry, lift and slide/transfer 1-25 lbs. 51-100% of the time.
- Requires the ability to push/pull, carry, lift and slide/transfer 25-50 lbs. 25-50% of the time.
- Requires the ability to push/pull, carry, lift and slide/transfer 50+ lbs. 1-24% of the time.
Essential Mental Demands:
- Requires the ability to solve problems, organize, plan, make decisions, interpret data, read and write 51-100% of the time.
Supervisory Responsibilities:
- Train, apportion work among employees, direct (determine work techniques, equipment and materials), and appraise productivity.
Work Environment (inside/outside):
- The job is performed indoors with exposure to loud noises, confined areas and smoke.
Other Requirements:
- Must pass a pre-employment alcohol/drug screening and cashiers test.
- Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board.
- Must comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification.