Job Description
Job DescriptionDescription:
JOB SUMMARY:
Be an integral part and key revenue producer for the resort’s Group Sales, Catering, and Events department. Actively close, and acquire new business and new clients, while maintaining existing relationships with assigned accounts, and consistently strive to maximize revenue in rooms, meeting and events locations, food, and beverage. Support all sales initiatives. Duties include preparing and presenting effective proposals, maintaining well-organized documentation and reports, an utilizing Playa and resort’s systems, (Delphi, GESA, Opera, SalesForce, Wyndham Community as instructedto ensuree complete and accurate information for all group sales and events. Coordinate customer service requirements. Ensure the client's expectations are met.
Essential Job Functions:
Job responsibilities include but are not limited to:
Represent Sandpiper Bay positively and professionally to all guests and customers.
- Increase group sales and catering revenues in the SMERF and local MICE segments.
- Utilize professional selling skills and sales techniques to ensure revenue targets assigned by management are achieved.
- Spend a minimum of 20% of each week prospecting for new customers.
- Proactively solicit business through in-person sales calls and meetings, phone, emails, social, and community events, trade events, and social media channels in a professional manner.
- Work extended days and weekends as needed to deliver revenues and excellent customer service.
- Attend consumer, trade, and industry events to increase sales.
- Use professional sales skills to ensure customers’ needs are met and that they receive first-class service throughout the buying process and execution of their events.
- Be willing to go the extra mile to create added customer value, repeat business, and loyalty.
- Differentiate Sandpiper from the competition to show clear value to customers and the organizations they represent.
- Assist the sales department to prepare and implement sales strategies.
- Prepare and present accurate, effective proposals, on behalf of the sales department.
- Maintain a professional dress code/Attire.
- Maintain well-organized documentation and reports.
- Respond to assigned RFPs promptly. The expected turnaround is within 24 hours.
- Prepare necessary BEOs and attend all Pre/post-con meetings to include Group Resumes.
- Ensure quick, efficient responses to customer issues, comments, and concerns to ensure a quality experience and enhance future sales prospects.
- Continually enhance relationships with key accounts and individuals to maintain and increase business and market share.
- Adhere to all SOPs of the company.
- Attend assigned meetings with the hotel team regarding upcoming events and other updates as needed.
- Assist in the development and execution of the budget and marketing strategy by providing historical, current, and future hotel/market trends and creating selling strategies to capture the maximum amount of revenue and meet/exceed sales goals.
- Maintain up-to-date knowledge of all property offerings, room rentals, hotel rates, strategies, discounts/promotions, and any in-house events taking place.
- Have full knowledge of the destination and current activities.
Requirements:
Qualifications
- Use the 5-step "consultative selling model” (Build Rapport, Qualify, Present Overcome Objection, and Close) to ensure customer’s needs are met and resort revenues are achieved.
- Ability to work in an active, fast-paced environment.
- Refined verbal and written communication skills including professional sales language.
- Strong communication and networking skills.
- Minimum 3 years previous experience as a hotel sales and or catering manager.
- Social catering experience is a plus.
- A minimum of 1 year of administrative sales support or comparable experience preferred.
- Must be proficient in general computer knowledge.
- Must be hands-on, able to adapt to sudden change, and work well with others.
Additional Responsibilities:
- Any other duties assigned by the Director.