Clinical Applications Coordinator

Job Description

Job DescriptionDescription:

Position Summary: This role serves as the primary IT-facing applications specialist for supporting clinical workflows in EPIC, McKesson, clinical integrated systems, and legacy IHS RPMS/EHR systems. The CAC will work directly with providers, nurses, and clinical staff to ensure the new EMR (EPIC) is fully integrated into daily clinical operations. The position focuses on optimizing user experience, aligning technology with real-world workflows, and helping staff navigate system changes through training, support, and process redesign.

This person will function as a super user across all EPIC modules used within the clinic. The person must be familiar with the clinic's implementation and able to bridge technical functionality with clinical needs. This position is based on-site and operates during clinic business hours.

Position responsibilities:

• Serve as the primary point of contact between IT and clinical staff for EPIC implementation, support, and optimization.
• Support strategic planning and rollout of EPIC and McKesson modules across all clinical departments.
• Customize EMR workflows to align with operational needs, in collaboration with clinical leadership.
• Conduct hands-on training for providers and staff during onboarding and system updates.
• Act as a power user for all implemented EPIC and McKesson modules and assist clinical teams in maximizing system use.
• Troubleshoot application issues and escalate to technical teams or vendors when necessary.
• Access and support legacy RPMS/EHR data for archival or reference needs.
• Coordinate workflow redesign initiatives based on system capabilities and user feedback.
• Maintain up-to-date knowledge of system updates, clinical documentation standards, and compliance requirements (including HIPAA).
• Create and manage clinical reports to support user needs, operational tracking, and mandated reporting requirements, ensuring accuracy, timeliness, and alignment with regulatory standards.
• Participate in cross-department planning sessions and contribute to decisions about application usage, change requests, and training needs.
• Other duties as assigned.

Requirements:

Essential skills and experience:

• 3–5 years of experience supporting clinical applications or working in healthcare, or healthcare IT.
• Understanding of HIPAA regulations and healthcare privacy/security practices.
• Excellent communication skills and ability to translate technical features into clinical workflows.
• Experience with training or support in a clinical setting.
• Strong problem-solving and workflow analysis abilities.
• Hands-on troubleshooting skills and ability to customize workflows and configure application settings.
• Strong analytical skills for assessing clinical workflows and translating needs into system configuration or process redesign.

Valued but not required skills and experience:

• Bachelor’s degree in Health Informatics, Information Technology, Nursing, Business, or a clinical-related field.
• EPIC certification or prior participation in an EPIC implementation project.
• Certification such as CPHIMS or CAHIMS, or other credentials in health IT.
• Clinical background or experience in settings like tribal or community health clinics.
• Familiarity with EMR software (EPIC, Cerner, EMDs, NextGen, etc.).

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those required of an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: While performing duties of the job, the employee is occasionally required to stand, walk, sit, reach with hands and arms, talk, and hear. Employee must occasionally lift and/ or move up to 80 pounds.
• Work Environment: The noise level in the work environment is occasionally moderate.