Job Description
Job DescriptionWe are looking for a detail-oriented Medical Secretary to support a busy healthcare office. This Long-term Contract position requires a dependable individual who can keep daily administrative functions organized, coordinate patient-related activities, and help maintain an efficient office environment. The role is fully onsite and offers the opportunity to contribute to patient service, staff support, and smooth front- and back-office operations.
Responsibilities:
• Coordinate daily administrative activities to keep the medical office running efficiently and ensure timely support for staff and patients.
• Organize appointments, referrals, follow-up visits, diagnostic testing, and procedures while maintaining accurate scheduling records.
• Assist with patient account support by handling billing-related administrative tasks, reviewing charges, and helping reconcile payments.
• Maintain medical records and office documentation with a strong focus on accuracy, confidentiality, and compliance with healthcare standards.
• Support onboarding and day-to-day guidance for new team members, including assisting with process documentation and workflow training.
• Monitor staff schedules, time records, absences, and coverage needs to help maintain consistent office operations.
• Respond to patient questions and concerns in a courteous manner, partnering with internal teams to help resolve service issues promptly.
• Track supply levels, report equipment concerns, and prepare routine reports, departmental files, and office performance data.
• Serve as a resource for office systems and electronic medical record tools by assisting staff with basic troubleshooting and user support.• Prior experience in a medical office, clinic, or other healthcare administrative setting.
• Working knowledge of electronic medical records, including MEDENT or similar EMR platforms.
• Experience supporting scheduling functions, patient coordination, and medical billing processes.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Clear written and verbal communication skills, including a detail-oriented approach to patient interaction.
• Ability to handle confidential information with discretion and maintain accurate documentation.
• Spanish language skills are preferred for communicating with a diverse patient population.