Job Description
Title: Onboarding Specialist
Location: Minneapolis, MN (Hybrid schedule - 3 days onsite)
Payrate: $26/hr on W2
Duration: 6 Months (Possible Extension)
Responsibilities:
- Facilitate an end-to-end onboarding experience from pre-employment through post-hire, ensuring new hires and managers receive clear guidance and timely support.
- Oversee daily I9 activity including reviewing Section 1 and Section 2 completion, identifying overdue or missing requirements, conducting reverifications, and partnering with employees and managers to ensure compliance with federal timelines.
- Manage an ongoing caseload through the Case Management System, responding to inquiries and ensuring tasks meet defined Service Level Agreements (SLAs).
- Escalate complex issues involving candidates, employees, managers, HR partners, or external vendors as needed.
- Maintain strong working knowledge of company policies, procedures, employment eligibility regulations, and risk-based processes.
- Support operational audits, documentation reviews, and compliance monitoring activities.
- Protect sensitive personal and company information by maintaining the highest standards of confidentiality.
- Utilize HR platforms such as Workday and ServiceNow to manage onboarding workflows, I9 tasks, and case documentation.
- Deliver a high-quality customer experience by providing clear, accurate, and proactive communication throughout onboarding and I9 processes.
Requirements:
- 1-3 years of experience in HR, onboarding, compliance, or administrative support within a regulated environment.
- Working knowledge of Form I9 requirements, including Section 1, Section 2, reverifications, and employment eligibility documentation.
- Experience with Workday, ServiceNow, or similar HR information systems.
- Strong attention to detail, accuracy, and ability to manage confidential information.
- Proven ability to manage multiple cases simultaneously and meet established SLAs.
- Exceptional communication, customer service, and problem-solving skills.
- Ability to apply a risk-based approach to decision-making and issue resolution.
- Proficiency with Microsoft Office and comfort navigating digital workflows.
Preferred Experience:
- Experience with I9 auditing, corrections, or E-Verify.
- Prior experience supporting high-volume onboarding or HR operations work.
- Familiarity with federal employment eligibility laws and documentation standards.
- HR certification (PHR, SPHR, SHRM-CP, SHRM-SCP) preferred but not required.