Job Description
Job Description
Join Bayou Automotive, a reputed auto service provider in LaPlace, Louisiana, known for our exceptional customer service and skilled technical team. We are on the lookout for an enthusiastic and organized Shop Dispatcher to enhance our service operations. In this role, you will be an integral part of the team, coordinating efficient workflow, and ensuring that every customer receives timely and top-quality service.
As a Shop Dispatcher, your communication skills and attention to detail will be critical in managing appointments, tracking repair schedules, and providing updates to both clients and technicians. Your contribution will help maintain the high standards of service that Bayou Automotive is celebrated for. If you're passionate about the automotive industry and thrive in a dynamic environment where you can make a positive impact daily, we invite you to apply and become an essential member of a team that values your growth and dedication.
Benefits
Annual Base Salary + Bonus Opportunities
Competitive Wages- based on experience
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off (PTO)
Friendly, professional work environment
Retirement Plan
Opportunities for advancement
Responsibilities
- Dispatch technicians efficiently based on workload and skillset
- Prioritize repairs to ensure quick turnaround times and customer satisfaction
- Communicate clearly with technicians, service advisors, and parts department
- Monitor job status and keep customers updated as needed
- Maintain accurate and up-to-date work orders and records
- Help ensure smooth shop operations and high productivity
Requirements
- Experience in dispatching or service writing (automotive preferred)
- Communication: Excellent verbal communication skills and a positive attitude toward customer service.
- Organizational Skills: Strong organizational and time management skills to handle multiple tasks and prioritize effectively.
- Technical Proficiency: Basic computer skills and familiarity with automotive management software.
- Problem Solving: Ability to problem-solve efficiently and work under pressure to meet the demands of a busy shop environment.
- Teamwork: Collaborative mindset with the ability to work effectively in a team setting.