Job Description
Job Description
Kotz Heating and Air, Waterford MI.
We are locally owned and operated, serving the residents of Oakland County, MI since 1929. Proudly serving Waterford, Clarkston, Birmingham, Royal Oak, Walled Lake, and the surrounding areas. We offer the highest quality the industry has to offer in heating, air conditioning, plumbing, indoor air quality, and water treatment services.
We are hiring a Customer Service Specialist to join our team!
Looking for someone with a passion for serving customers and gets satisfaction from helping others.
This position will be scheduling service calls, reporting and administrative tasks for our service department.
Job Title: Customer Service Specialist
Pay Scale: $19.00 to $22.00 per hour + Spiffs
Work Hours: 8:00am to 5:00pm
Work Schedule: Monday through Friday
Benefits:
- Medical 50% company paid for employee & dependents
- Dental insurance
- Vision insurance
- Company paid Life Insurance policy
- 401K
- 6 Paid Holidays
- Paid Vacation
- Bereavement pay
- On-site Fitness Center & beverages
- Other company insurance benefits
What you will be doing:
- Customer service!
- Answering inbound calls, qualifying customer's needs, and prioritizing accordingly
- Scheduling calls for service technicians and plumbers
- Scheduling annual maintenance with customers
- Following up with customers on service recommendations given by the service tech after a schedule appointment.
- Other duties as assigned
Qualifications / Skills
- 2 years related experience in customer service in an office, call center, or retail setting, or equivalent combination of education and experience
- Multiline phone experience
- Proficient in Word, Outlook, and Excel
- CRM / ERP Customer Database management experience
- Enjoys talking with people all day, every day!
- Team oriented and ability to work independently
- General sales skills and aptitude
- Excellent communication & follow up skills
- Strong sense of urgency
- High school Diploma or equivalent
Learn more about us online: www.kotzheating.com