Job Description
Job Description
Join a Professional Team Focused on Growth, Relationships, and Excellence
Are you ready to bring your professionalism, communication skills, and client-first mindset to a company that values your growth and contributions? We're looking for a full-time Insurance Customer Service Representative who thrives in a dynamic environment and is passionate about providing exceptional service and building lasting client relationships.
________________________________________
About the Role
As a Customer Service Representative, you'll be a vital member of our team, serving as the main point of contact for clients, handling policy service requests, and supporting marketing and retention efforts. Your ability to stay organized, communicate clearly, and adapt quickly will contribute directly to our agency's success and the satisfaction of the clients we serve.
________________________________________
What We're Looking For
Excellent verbal and written communication skills
Strong attention to detail and organizational abilities
A positive, professional attitude and appearance
Self-starter with the ability to prioritize tasks and work independently
Willingness to grow and adapt in a fast-paced environment
________________________________________
Position Details
Job Type: Full-time (36-40 hours/week)
Schedule: Monday to Friday, 8-hour shifts
Location: In-person at our office in North Ogden, UT
Pay: $18.50 per hour plus Bonus and commission. Potential for increased compensation with prior insurance industry experience.
________________________________________
Benefits
Retirment matching
Dental Insurnace
Life insurance
Disability Insurance
Paid time off
Holiday Pay
Flexible scheduling
Support for licensing and career development
________________________________________
If you're a service-minded professional looking to grow in a rewarding industry with a supportive team, we'd love to meet you.
Benefits
Hourly Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Life Insurance
Disability Insurance
Dental Insurance
Mon-Fri Schedule
Career Growth Opportunities
Flexible Schedule
Retirement Plan
Disability Insurance
Hands on Training
Responsibilities
Key Responsibilities
Client Service: Respond to client inquiries, service requests, and policy changes in a professional and timely manner.
Relationship Management: Proactively engage with clients to build trust, address needs, and provide updates on policies or claims.
Operational Support: Handle general administrative tasks, prepare documentation, and assist with scheduling or client follow-up.
Team Collaboration: Communicate effectively with other team members, underwriters, and carriers to ensure smooth client experiences.
Learning & Growth: Take initiative in learning new tools, industry updates, and agency processes.
Requirements
Qualifications:
High school diploma or equivalent (required)
Minimum 1-3 years in a customer-facing or client service role (insurance experience preferred, but not required)
Must pass a background check
Must obtain Property & Casualty License within 90 days of hire (support provided in obtaining license)