Patient Access Associate (Full-time) - Boulder Medical Center (North Boulder, CO)

Job Description

Job Description

Be the Smile That Makes a Difference!

Are you passionate about helping others and creating a warm, welcoming environment? Whether you have experience as a medical receptionist or are just starting your career, we're looking for friendly, organized individuals who take pride in delivering outstanding customer service.

As the first person our patients see or speak to, you'll play a key role in creating a positive, reassuring experience from the very first interaction — in person or over the phone. If you bring compassion, professionalism, and a positive attitude to every conversation, we want to meet you!

Apply today and help us make every patient feel truly cared for — one smile at a time.

Boulder Medical Center (BMC) is a local, independent, and physician-owned medical group with over 20 primary and specialty care departments, 90 providers, and 325+ clinical and support professionals. Since our founding by 10 physicians in 1949, we have grown and evolved to meet the needs of Boulder County and beyond.

We currently have clinics located in Boulder (2 locations), Louisville, Longmont, and Erie.

Summary:

Boulder Medical Center (BMC) is seeking customer service-oriented candidates to join our collaborative Patient Access Associate team! This role is ideal for individuals who are friendly, organized, and passionate about creating a positive first impression for patients. Whether you're experienced or new to healthcare, we provide structured onboarding and training to help you succeed.

We offer benefit-eligible full-time positions (40 hours/week), Monday through Friday, based at our Broadway clinic located at 2750 Broadway St., Boulder, CO 80304.

As a Patient Access Associate, you'll be part of a cross-collaborative team that works closely with medical providers, clinical staff, and administrative teams to ensure smooth operations and exceptional patient care. We value team input and encourage staff at all levels to share ideas and participate in process improvements that enhance the patient and employee experience.

Below is a list of the different specialties BMC provides outpatient care for at this site location (other site locations will have different specialties represented).

• Allergy
• Audiology
• Dermatology
• Family Medicine
• Gastroenterology
• Internal Medicine
• Neurology
• Ophthalmology
• Optical Services
• Orthopedics
• Otolaryngology - ENT
• Podiatry
• Rheumatology
• Urgent Care
• Urology

Job Perks:

• Full-time employees are eligible for medical / dental / vision, flexible spending, and company-paid life insurance as well as several voluntary benefit options, RTD EcoPass, 401(k), Paid Time Off (PTO) and six (6) paid holidays annually.
• Part-time employees are eligible for medical / dental / vision, company-paid life insurance, voluntary benefits, RTD EcoPass, 401(k), and holiday pay (if regularly scheduled to work on an observed holiday).
• Day shift schedules.
• Experience working with both primary care and specialty care clinics.

Job Duties:

• Answers the telephone promptly, evaluating patient needs to determine appointment type.
• Summarizes appointment details prior to ending the phone call.
• Manages all phone functionalities such as transfers, placing callers on hold, forwarding phone to afterhours message system, etc.
• Accurately records patient name, numbers and demographic information using correct spelling and punctuation.
• Schedules / reschedules / cancel appointments according to provider preference and scheduling protocol.
• Navigates and operates Electronic Medical Records system, arriving patient for appointments and inputting relevant information as needed.

• Must use good judgment, professionalism and discretion when screening telephone calls, answering inquires and relaying appropriate information.
• Ability to work under pressure and maintain phone etiquette using tact and diplomacy.
• Must have excellent customer service and communication skills.
• Strong computer and data entry skills.
• Must possess strong grammar and spelling ability as well as the ability to read, write and understand the English language.
• Neat, well-groomed appearance and courteous manner.
• Knowledge of medical terminology and HIPAA compliance, preferred.

Education

• High school diploma or equivalent
• Associates Degree or some college coursework in Business or Healthcare Administration, preferred.

Experience

• One (1) year of previous work experience (retail, hospitality, administrative, restaurant, etc.), involving public contact required. Heavy phone experience, preferred.
• Previous experience as a medically trained professional (CNA, EMT, Patient Care Technician, etc.) is a plus, but not required.
• Previous experience with patient scheduling in a hospital or clinic setting preferred.
• Bi-lingual ability (Spanish), a plus.

The starting hourly pay range for this position is commensurate with experience:

• $17.19 - $22.92/hour (full pay range is $17.19 - $25.79)

This position will be posted for a minimum of three days, subsequently until filled.

Location:

• Boulder, CO.