Extended Hours Coordinator -Per Diem - Intake

Job Description

Job Description

RVNA Health is seeking Extended Hours Coordinators to join our Intake Coordination team on a per diem basis. This role is vital in supporting our Home Health and Hospice services during extended weekend and holiday hours.

Schedule needed: Saturday & Sunday, 8:30 AM - 4:30 PM (Every or Every Other Weekend). Also required are 2 holidays per year.

Key Responsibilities:

• Coordinate all after-hour and weekend home health and hospice referrals.
• Schedule patient visits based on physician orders and update schedules accordingly.
• Answer incoming calls from patients, families, and referral sources, providing timely support and information.
• Communicate and collaborate with the Extended Hours Triage RN, field clinicians, and referral sources.
• Enter and manage patient intake information, insurance verification, and initial authorizations.
• Ensure compliance with all regulatory guidelines, including visit reconciliations and proper documentation.
• Support weekend office functions including intake processing and communication with clinical teams.
• Escalate potential issues to appropriate clinical and administrative leaders as needed.
• Maintain a strong understanding of payer requirements (Medicare, Insurance, Title 19).
• Uphold agency policies and actively contribute to ongoing quality improvement initiatives.

Qualifications:

• Required: Minimum of 2 years' experience in healthcare (familiarity with medical terminology).
• Preferred: Background in community health, home health, or hospice with regulatory knowledge.
• Exceptional organizational skills and the ability to handle multiple priorities with calm and efficiency.
• Excellent customer service skills with strong phone communication and interpersonal abilities.
• Computer literate with the ability to navigate electronic systems and enter data accurately and timely.
• Willingness to work a minimum of two weekends per month and two holidays per year.

Why RVNAhealth?RVNAhealth (formerly known as RVNA, the Ridgefield Visiting Nurse Association) is a twelve-time winner of the Hearst Media Top Workplaces Award. We offer rewarding career opportunities where you can make an enormous impact.
Compensation:Th pay range listed represents RVNAhealth's commitment to pay transparency and is a reasonable estimate of possible compensation for this role at the time of posting. The final salary for this role will be determined based on careful consideration of a variety of factors, such as the candidate's exact location, experience, and expertise related to the qualifications.
RVNAhealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

It will be a condition of employment at RVNAhealth to submit to a pre-employment physical/drug screen and background check, which may include the following: fingerprinting, verification of employment, paraprofessional certifications, designations or licenses, and educational background.