Job Description
Job Description
Lead, Inspire, and Shape Exceptional Customer Experiences
For over 20 years, Global Electronic Services, Inc. (GES) has been a trusted partner for manufacturers nationwide, providing excellence in industrial electronics, equipment maintenance, and comprehensive repair solutions. We’re dedicated to delivering outstanding customer experiences—and we’re looking for a proven leader to join our growing team.
We’re seeking a Customer Service Manager who will lead our customer support team, enhance client satisfaction, and drive continuous improvement in customer-facing operations. Your leadership will directly impact our customers’ experience and strengthen GES’s reputation as the industry’s trusted partner.
What You’ll Do
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Lead, coach, and mentor a growing customer service team to consistently achieve excellence.
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Oversee daily service operations, ensuring timely and effective handling of inquiries and escalations.
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Develop and refine policies and procedures to improve efficiency and customer satisfaction.
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Collaborate with Sales, Operations, and Technical teams to streamline the customer journey.
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Monitor satisfaction metrics and feedback, proactively identifying areas for improvement.
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Resolve escalations professionally, turning challenges into stronger customer relationships.
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Recruit, train, and evaluate team members to build a high-performing department.
What You’ll Bring
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5+ years of proven experience managing a customer service team (industrial/B2B environment preferred).
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Strong communication, problem-solving, and leadership skills.
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Demonstrated success optimizing customer service processes with measurable results.
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Proficiency in CRM platforms, customer service systems, and reporting tools.
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Bachelor’s degree preferred; equivalent experience considered.
Why Join GES
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Competitive salary + performance bonuses
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Full benefits: medical, dental, vision, 401(k) with company match
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Paid time off and holidays
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Career growth opportunities in a stable, expanding company
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Supportive, collaborative culture where your leadership makes a real impact
Company Expectations
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Set the standard for professionalism, communication, and teamwork.
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Be reliable, punctual, and available to support your team.
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Maintain a polished, professional appearance (GES-provided shirt, slacks, closed-toe shoes).
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Uphold confidentiality with sensitive customer and company information.
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Serve as a strong advocate for customer needs across all departments.
Join Us and Make a Difference
GES proudly services over 60,000 manufacturers and distributors worldwide. Our people—and their commitment to service excellence—set us apart. If you’re ready to lead with impact, we’d love to meet you.
Apply today and help shape the future of customer service excellence at GES.
Job Type: Full-time
Schedule: Monday–Friday, 8-hour shift, with occasional overtime/on-call as needed
Benefits:
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401(k) + matching
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Medical, Dental, Vision, Life Insurance
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Employee Assistance Program
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Paid Time Off + holidays
Company DescriptionAbout Global Electronic Services
Established in 2000, Global Electronic Services proudly celebrates 25 years of excellence in 2025! We are the largest B2B industrial repair facility in the United States, specializing in the repair of hard-to-service and obsolete industrial units.
With two state-of-the-art repair facilities—our headquarters in Buford, GA, and a second location in Euless, TX—we offer industry-leading repair solutions and fast turnaround times that keep your operations running smoothly.
Explore our cutting-edge facilities with a virtual tour on our YouTube channel, or browse our company brochure and website to discover a wide range of videos showcasing our expertise in all things industrial.
Company Description
About Global Electronic Services\r\n\r\nEstablished in 2000, Global Electronic Services proudly celebrates 25 years of excellence in 2025! We are the largest B2B industrial repair facility in the United States, specializing in the repair of hard-to-service and obsolete industrial units.\r\n\r\nWith two state-of-the-art repair facilities—our headquarters in Buford, GA, and a second location in Euless, TX—we offer industry-leading repair solutions and fast turnaround times that keep your operations running smoothly.\r\n\r\nExplore our cutting-edge facilities with a virtual tour on our YouTube channel, or browse our company brochure and website to discover a wide range of videos showcasing our expertise in all things industrial.