Patient Care Coordinator/ Social Worker

Job Description

Job Description

About the Role:

This is a full-time on-site role for a Patient Care Coordinator located in St Louis, MO. The Patient Care Coordinator will be responsible for scheduling appointments, managing phone communications, coordinating care plans, understanding and using medical terminology, and providing emergency direct patient care. The role involves working closely with caregivers, healthcare professionals, and patients to ensure seamless care delivery and exceptional patient experiences.

Minimum Qualifications:

• Bachelor's degree in Social Work, Healthcare administration, or a related field.
• Experience in patient care coordination or social work within a healthcare setting.
• Must have experience Microsoft and Google suite.
• Must have excellent organizational , customer service, interpersonal, time management, and communication skills.
• Must be able to work with ADP Payroll software.
• Must have knowledge of HIPAA and the ability to handle confidential information

Preferred Qualifications:

• Bachelor's degree in Social Work or a related field.
• Experience with electronic health records (EHR) systems.
• Bilingual proficiency in English and another language.

Responsibilities:

• Assess patients' needs and develop individualized care plans in collaboration with healthcare teams.
• Provide emotional support and counseling to patients and their families, addressing any concerns or challenges they may face.
• Maintain accurate and confidential patient records, documenting interactions and progress.

Skills:

The required skills for this role include strong communication and interpersonal abilities, which are essential for building rapport with patients and their families. Organizational skills are vital for managing multiple cases and ensuring that all aspects of patient care are coordinated effectively. Problem-solving skills are utilized daily to address challenges that arise in patient care and to find solutions that meet individual needs. Preferred skills, such as proficiency in EHR systems, enhance the efficiency of documentation and information sharing among healthcare providers. Additionally, cultural competency is important for understanding and respecting diverse patient backgrounds, which contributes to more effective care delivery.