Job Description
Job DescriptionSupervisor, Patient AccessJob Type: Temporary (6-Month Assignment)
Pay Rate: $32-36/hour
Location: Hawthorne, NY | On-site (Monday-Friday, Business Hours)
Job OverviewMadison Approach Staffing is recruiting for a Supervisor, Patient Access for our client's Patient Accounts department. Our client is a large healthcare organization seeking an experienced healthcare operations leader to oversee daily patient access functions including pre-registration, registration, insurance verification, and inpatient notifications for both inpatient and outpatient services. This role manages admissions, discharges, and transfers while supervising registration staff in a 24/7/365 operation. The ideal candidate has strong leadership skills, deep knowledge of revenue cycle operations, and ability to drive process improvement while ensuring patient and physician satisfaction. This is a 6-month temporary assignment.Key ResponsibilitiesOperations Management
- Oversee all patient access administrative functions including admissions, discharges, and transfers for inpatient and outpatient services
- Manage daily operations of pre-registration, registration, insurance verification, and inpatient notification processes
- Ensure adequate professional staffing levels and coordinate staffing needs to support accurate completion of scheduled patients
- Schedule registration representatives ensuring proper coverage of 24/7/365 department operations
- Monitor key performance metrics and accuracy of patient accounts; identify trends and system issues
- Coordinate integration of pre-registration, pre-certification, insurance verification, and medical necessity checks with scheduling department
- Resolve duplicate MRN issues, manage dashboards and worklists associated with patient access functions
Leadership & Staff Development
- Provide on-site direct leadership and management by coaching, developing, and empowering direct reports
- Manage non-clinical staff to promote optimal productivity, achieve patient and physician satisfaction, and engage employees to perform at highest level
- Conduct personnel actions including performance evaluations, scheduling, and weekly timecard approvals
- Train new employees on all applications associated with admissions, discharge, and transfer activities
- Provide ongoing updates, education, and follow-up training to team members
- Role model professional behaviors, approaches, and attitudes, particularly in stressful situations
Process Improvement & Quality
- Identify areas for process improvement and implement solutions to enhance patient access operations
- Monitor daily quality of key performance metrics and account accuracy
- Develop and implement processes for responding to patient and employee concerns and issues
- Serve as liaison between physician practices, management, and supporting departments
- Foster positive relationships with patients, physicians, and internal departments
- Utilize education, experience, and analytical judgment to ensure patient and physician satisfaction
Revenue Cycle & Denials Management
- Comply with denials management policy to determine cause, resolve issues, and assist with appeals preparation
- Support re-billing processes for inpatient and outpatient denials
- Ensure resolution of relevant insurance verification and authorization matters prior to date of service
- Coordinate with revenue cycle team on insurance verification processes and medical necessity requirements
System & Technology Management
- Oversee use of patient management systems, Kronos, payer websites, and document imaging systems
- Resolve system issues and coordinate with IT and vendors as needed
- Ensure accurate data entry across multiple patient access programs and software platforms
- Attend meetings related to job functions and responsibilities
Required Skills & Experience
- Experience: 3 years healthcare revenue cycle or clinic operations experience, OR 1+ year in related leadership role
- Education: High school diploma or GED required
- Systems Proficiency: Kronos, patient management systems, payer websites, document imaging systems, vendor management platforms
- Medical Knowledge: Medical terminology, Medicare medical necessity guidelines, commercial authorization requirements
- Technology: Microsoft Office Suite (Excel, Word, Outlook), data entry across multiple systems
- Revenue Cycle Knowledge: Understanding of hospital operations, authorization requirements, procedures, and protocols
- Clinical Documentation: Ability to read and understand clinical documentation, anatomy, and ICD codes with emphasis on inpatient and outpatient services
- Leadership: Proven ability to manage, coach, and develop staff in fast-paced healthcare environment
- Communication: Proficient oral and written communication skills; ability to communicate cooperatively with patients, families, providers, and staff
- Customer Service: Handle difficult or upset callers with professionalism and compassion
- Problem-Solving: Strong attention to detail with ability to assess and resolve conflicts in timely manner
- Multi-Tasking: Work effectively in multi-task, fast-paced environment while prioritizing and completing tasks timely
- Interpersonal Skills: Tact, understanding, and ability to build relationships across departments
Preferred Skills & Experience
- Bachelor's degree in Healthcare Administration, Business Administration, or related field
- CHAM (Certified Healthcare Access Manager) or CPAR (Certified Patient Access Representative) certification
- Experience supervising 24/7 healthcare operations
- Epic or other enterprise EMR experience
- Knowledge of New York State-specific payer requirements and regulations
- Experience with healthcare denials management and appeals processes
- Bilingual (English/Spanish) helpful
- PHR or SHRM-CP certification for HR/personnel management functions
Work Schedule & Details
- Full-time position: Monday-Friday, business hours (flexibility required for 24/7 operation coverage)
- On-site in Hawthorne, NY
- Temporary assignment: 6 months
- Large healthcare organization environment
- Supervisory role managing registration representatives in high-volume patient access department
- May require occasional evening, weekend, or holiday coverage to support 24/7/365 operations
- Fast-paced, multi-tasking environment requiring strong organizational skills
To Apply: Please submit your resume to Madison Approach Staffing. Only qualified candidates will be contacted for interview consideration.