Coordinated Care Case Manager

Job Description

Job DescriptionSalary: $22-$26

Position Title:Coordinated Care Case Manager

Department:Homeless Guest Services

Reports To:Director of Homeless Guest Services

Status:Full-time, Non-Exempt, Hourly

General Function:The Coordinated Care Case Manager will develop andfacilitateindividualized case management services to reduce shelter stays and connect guests with other supportive services.

Principal Activities:

Provide individualized case management toCoordinated Care clients.

• Work with community agencies, SBRM Mens Program, and HGS to coordinate intakes & exits of Coordinated Care Beds

• Develop a clearly writtenindividualized treatment plan for assigned caseload

• Maintainaccuratedata in computer databases and logs

• Build trust and rapport with guests

• Provideappropriate referralsincluding(but not limited)to substance abuse treatment

• AssistCoordinatedCare clientswith transportation needs

• Trackclientprogress and provide updates and report to HGS team and other SBRM staff

• Utilize a client-centered approach that includes motivational interviewing, harm reduction, and trauma informed care

• Provide crisis intervention services when needed

• Maintain a current, thorough knowledge of community resources andutilizethem to provide comprehensive, wrap-around services to clients

• Participate in evaluation and trainings to better respond to client/community needs

• Support Shelter Case Managers as needed

• Perform case management activities including (but not limited to):

• Intake assessments and evaluations

• Establishing program goals and priorities.

• Conducting scheduled case management meetings with guests.

• Following up on treatment referralsfor clients and supporting clients transitionfromCoordinatedCareBed to treatment

Be a contributing member of the Homeless Guest Services team.

• Meet with Homeless Guest Services team to discuss operations and guests

• Keep team apprised ofclientissues and concerns

• Maintain good rapport with Mensstaff, HGS staff, andsecurity personnel with a willingness to work together to solve difficult problems

• Act as a responsible party, alongside SBRM Mens Staff, HGS Staff,andsecurity personnel, for any problems, emergencies, or disputes that can arise while guests are on SBRM property

• Support the Emergency Shelter Team as needed

• Assistwith piloting new Homeless Guest Services initiatives and programs

Compensation and Benefits:

• $22.00-$26.00 DOE

• Company sponsored retirement plan with a 4% match

• 15 vacation days, 13holidays, and paid sick time

• Employer sponsored health benefits