Job Description
Job Description
We are looking for a dedicated Customer Service Representative to join our team in Harahan, Louisiana. This short-term contract to permanent position offers an opportunity to provide outstanding support, ensuring customer satisfaction and efficient problem resolution. If you excel in communication and have a knack for administrative tools, this role could be a great fit for you.
Responsibilities:
• Respond promptly to customer inquiries, ensuring thorough and accurate information is provided.
• Address and resolve customer complaints or issues in a detail-oriented and timely manner.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Utilize Microsoft Word and Excel to create reports, track data, and organize essential documentation.
• Collaborate with team members to improve service processes and enhance customer experience.
• Stay informed about company products, services, and policies to provide accurate guidance.
• Follow up with customers to ensure satisfactory resolution of their concerns.
• Identify opportunities to upsell or recommend additional services based on customer needs.
• Manage multiple tasks efficiently while maintaining a high level of accuracy.
• Communicate effectively with internal departments to address customer-related challenges.
• Proficiency in Microsoft Word and Excel for documentation and data management.
• Strong interpersonal skills with the ability to handle customer interactions professionally.
• Excellent verbal and written communication abilities.
• Detail-oriented with a focus on accuracy and organization.
• Capacity to multitask and prioritize effectively in a fast-paced environment.
• Previous experience in customer service or a similar role is preferred.
• Ability to work collaboratively within a team setting.
• Familiarity with basic office equipment and software tools.