Job Description
Job Description
BCforward is currently seeking highly motivated Quality Analyst I in Indianapolis, IN 46204
Position Title: Quality Analyst
Location: Indianapolis, IN 46204
Duration: 10 months contract
Job Description:
Essential Duties:
- Perform quality control audits on member accounts to verify service adjusted internally is accurate and test accuracy of service incremented by system
- Perform quality control audits in accordance with the established systematic audit criteria and sampling plan to ensure accuracy of data inputs on both initial-retirement, post-retirement, survivor, and death accounts and compliance with state retirement plan provisions
- Perform quality control reviews of manual payment entries to verify accuracy
- Review other processes such as account balance adjustments, social security number changes, account merges, and manually created calculations
- Provide support in the analysis of various internal and external reports
- Reconcile complex discrepancies between accounts
- Assist with special quality assurance/control projects when assigned
- Perform related duties as assigned
Job Requirements:
- Basic knowledge of federal and state tax laws, policies, and procedures as they pertain to the agency
- General knowledge of organization, functions, goals and purposes of department and agency
- Customer focus mindset
- Basic problem solving, analytical, and decision-making skills
- Ability to attain and maintain high production levels efficiently and accurately
- Good organizational and time management skills and ability to produce accurate, quality work
- Ability to interpret work papers from various internal and external reports
- Ability to develop and maintain good work relationships and be an effective team member
- Pursue continuous improvement in various aspects of responsibility
- Ability to work under pressure of formal schedules and deadlines
- Written and verbal communication skills
- Ability to perform arithmetic calculations and reconcile discrepancies between accounts
- Basic skill level on Microsoft Excel, Outlook, and Word
- General understanding of internal controls
- Ability to multi-task and able to readily shift priorities
- Ability to work independently with minimal supervision
Company DescriptionAbout BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer.
Company Description
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.