Customer Communication Specialist

Job Description

Job Description

We are seeking a Customer Communication Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Company DescriptionLocally owned and operated remodeling company with the support of a national powerhouse. We provide exterior remodeling solutions to homeowners in the Capital District at a fair and honest price. We believe in supporting our community and providing quality work to our customers.

Company Description

Locally owned and operated remodeling company with the support of a national powerhouse. We provide exterior remodeling solutions to homeowners in the Capital District at a fair and honest price. We believe in supporting our community and providing quality work to our customers.