SUD Clinical Care Coordinator
Job Description
Job DescriptionAbout the Company
At Prestige Healthcare Resources (PHRI), compassion is not just a value—it’s the heartbeat of everything we do. We exist to restore hope, dignity, and healing to individuals and families navigating behavioral health and substance use challenges. Serving more than 1,500 clients across Washington, DC, Maryland, and Virginia, PHRI is a rapidly growing organization committed to integrated, person-centered care for underserved communities.
We are builders. We are advocates. And we are creating systems of care that truly change lives. As we continue to grow over the next several years, we are looking for mission-driven professionals who want their work to matter—to clients, to communities, and to the future of behavioral healthcare.
About the Role
The Clinical Care Coordinator is a cornerstone of our clinical operations and a powerful advocate for the clients we serve. This role sits at the intersection of clinical quality, coordination, and continuity of care, ensuring that every client’s treatment journey is intentional, compliant, and deeply human.
In this role, you are not just managing processes—you are holding the thread of care together. You ensure that treatment plans are aligned, documentation tells the client’s story accurately, and transitions between levels of care are thoughtful and successful. Your work directly impacts outcomes, authorizations, and most importantly, lives.
If you are a licensed clinician (LGSW/LGPC/LPC/LICSW) who thrives in collaboration, sees the big picture, and believes that strong systems enable great care—this role was created for you.
What You’ll Do
As a Clinical Care Coordinator at PHRI, you will:
-
Serve as a clinical coordination leader for inpatient and residential SUD treatment programs, ensuring seamless care from admission through discharge.
-
Oversee and monitor treatment planning, diagnostic assessments, utilization reviews, and discharge coordination under clinical supervision.
-
Act as a primary liaison with managed care organizations, DBH, DHCF, and other payors, ensuring services are authorized, compliant, and timely.
-
Track and monitor treatment plans, utilization data, and status reports across EHR systems (including Credible), ensuring accuracy and readiness.
-
Collaborate closely with clinical staff, medical providers, case managers, billing teams, and external agencies to align care and documentation.
-
Ensure clinical documentation meets regulatory, ethical, and accreditation standards, including HIPAA and 42 CFR requirements.
-
Support psychiatric service coordination on-site, providing administrative and clinical monitoring support.
-
Identify concerns early and communicate proactively with the Clinical Director/Supervisor to mitigate risks and improve care delivery.
-
Assist with staff onboarding, training, meetings, in-service sessions, and compliance-related activities.
-
Contribute to the development and refinement of coordination structures that adapt to real-world operational needs.
What You’ll Bring
You bring both clinical expertise and systems-level thinking to the table. Specifically, you have:
-
Independent clinical licensure (LPC or LICSW) in good standing, with approved supervisor certification if applicable.
-
A Master’s degree in Social Work, Psychology, Counseling, or a related behavioral health field.
-
3–5 years of experience in community-based behavioral health settings.
-
Strong familiarity with DC behavioral health systems, community resources, and government agencies.
-
Working knowledge of medical terminology, ICD/CPT coding, utilization management, and regulatory standards.
-
Experience with EHR systems such as Credible, GAINS, LOCUS, or ICAMs.
-
Excellent organizational, communication, and critical-thinking skills.
-
The ability to apply sound judgment in both structured and emergent situations.
-
A commitment to professionalism, collaboration, and continuous improvement.
Core Competencies
Success in this role is driven by the ability to:
-
Simplify complexity by breaking down clinical and operational challenges into clear priorities.
-
Systemize and optimize processes to improve efficiency, compliance, and care quality.
-
Think ahead—anticipating regulatory changes, utilization needs, and program growth.
-
Communicate with clarity and confidence across multidisciplinary teams and external partners.
-
Operate with accountability, integrity, and a deep respect for client-centered care.
Why PHRI?
At PHRI, you are not a cog in a system—you are a change agent.
-
Your work directly impacts access to care, treatment continuity, and client outcomes.
-
You join a mission-driven organization with a strong heart and a bold vision for growth.
-
You collaborate with passionate professionals who believe in doing meaningful work the right way.
-
You have the opportunity to grow alongside an organization that is scaling with purpose.
If you are looking for a role where your clinical license, operational insight, and passion for service come together—this is your moment.
Next step: Reflect on your experience, your values, and your desire to make a difference. If you see yourself in this story, we invite you to apply and help us continue building care that truly changes lives.
AAP/EEO Statement
It is the policy of Prestige Healthcare Resources, Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status,
status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Prestige Healthcare Resources, Inc. will provide reasonable accommodation for qualified individuals with disabilities.