Job Description
Job Description
GSB Assistant Customer Service Manager Job Description
Management Responsibilities
Assist/Backup to the Customer Service Manager on the following duties when CSM is absent:
Maintain the CSR staffing schedule, any resolution needed to fill vacancies in the schedule, and CSR staff issues that arise.
Prepare and approve bi-weekly timesheets for CSR staff making adjustments as needed.
Manage ATM including filling, cleanliness, signage requirements, troubleshooting when down, etc.
Assign CSR staff to call competitors for rates and email them to MCSB CSM weekly.
Perform file maintenance on new accounts and renewing Certificates of Deposit.
Minimize income losses caused by outages, fraud, etc. Work with operations department to balance any outstanding outages in the CSR line.
Assist with any measurement and reporting needed to track employee performance for reviews, marketing campaigns, and other management projects.
Prepare notes and gifts for new account customers as needed.
Teller Requirements
Accept deposits and make withdrawals within established limits.
Accept and post loan payments. Advise other CSRs on proper posting of loan payments.
Complete requests for money orders and cashier’s checks.
Accept and post stop payment orders.
Balance drawer as required with minimal outages.
Other duties include counting coin and currency and assisting with dual control of the vault.
Keep personal work area, teller work area, ATM, and drive-thru lanes neat, organized, and clean.
Sales & Service Excellence Responsibilities
Identify weaknesses with CSR Team knowledge of banking products and services. Work with Customer Service Manager to define a list of training priorities.
Maintain the overall appearance of the CSR areas (front, back and drive-up), to eliminate clutter and make better use of the space.
Assist with improving the customer experience as outlined in the Service Expectations. Continuously educate, observe, and coach CSR staff to ensure that we achieve service excellence. Build clear expectations that service excellence is a priority and a requirement for all CPSB employees.
Improve our approach with the customer. CSRs need to be ready at the teller line and greeting customers as they come in. Ensure that we have an enthusiastic and friendly CSR always ready and in place at all times to ensure a great first impression.
Compliance, Operational & Training Requirements
Follow and comply with Teller Policy and Procedures.
Follow procedures for correctly placing holds. Review all holds placed by CSRs within 24hrs of the hold being placed.
Complete training as assigned and required. Provide input to the CSM regarding compliance and operational training needs for all CSRs. Train staff as needed (i.e., new CSRs, CSRs serving as backup New Accounts).
Other Requirements
Serve as backup for New Accounts.
Complete all other duties as assigned.
Must be able to life up to 50 lbs.
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Experience Required for Assistant Customer Service Manager Position
Minimum of 5 years of customer service experience required.
Sales and management experience preferred.
Attention to detail and accuracy required.
Excellent communication and coaching Skills.
Ability to handle people with tact, poise, and courtesy.
Job Details
Full-time hourly position at Guardian Savings Bank, Granite City, IL. Monday - Saturday
This position supervises the Customer Service Representatives at Guardian Savings Bank when the GSB Customer Service Manager is absent.
Salary Range: $37,400 - $41,600 commensurate with experience
This position is supervised by the GSB Customer Service Manager.
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Guardian Savings Bank, a division of Community Partners Savings Bank, is an Equal Opportunity Employer including disability and veterans.
Company DescriptionWe Care About Community!
Our Banking Team understands the value that local ownership brings to the community. We support community organizations, partner with projects, and remain sensitive to community needs
Company Description
We Care About Community!\r\n\r\nOur Banking Team understands the value that local ownership brings to the community. We support community organizations, partner with projects, and remain sensitive to community needs