Job Description
Job DescriptionDo you love being in the middle of all the action? Are you organized and enjoy coordinating multiple tasks at once? Then we have a golden opportunity for you! We are a business seeking a Dispatcher to join our thriving company.
Who we are:
Cooper’s Plumbing & Air is a great place to work! We look for individuals who approach their work with a sense of pride and professionalism. In addition, we strive to hire people who enjoy providing friendly, professional service, and who believe in doing the right thing for our customers – every time. We are currently looking for a Dispatcher to join our team serving the Southwest Georgia, Tallahassee, and surrounding areas.
We are looking for an organized, efficient Dispatcher with an eye for detail and a high level of accuracy. The successful Dispatcher is professional and courteous, a skilled multi-tasker with excellent time management, computer, and communication skills.
What We Offer:
- Competitive salary - $20 + per hour
- Great Pay!
- Competitive Pay & Benefits
- Hourly + plus incentives
- Medical, Dental & Vision
- 401k
- Paid Time Off & Paid Holidays
Requirements:
- Task-oriented with the ability to multitask in a busy environment
- High level of accuracy and efficiency
- Exceptional verbal and written communication skills
- Goal driven to meet daily performance commitments
- Willingness to constantly learn and grow
- Proficient in Microsoft Office
- Plumbing knowledge is a plus, but not required.
Responsibilities:
- Dispatch technicians to service and maintenance calls
- Utilize a courteous and pleasant demeanor to ensure the customer is satisfied and that all needed information is received during the call
- Manage the dispatch board to keep field personnel on the move and generating revenue
- Help the field team by taking detailed notes for service calls and entering them into our system
- Get to know your technician’s, likes and dislikes, closing ratios, licenses, communication skills and more to help them be successful
- Answer customer questions
- Impact the company's bottom line by problem-solving and turning frustrated clients into a repeat customer
We are an equal opportunity employer
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