Manager Case Management-Days-No Weekends

Job Description

Job Description

Manager, Case Management

Job Summary

The Manager of Case Management provides leadership and operational oversight for hospital-based case management services within an assigned area of responsibility. Reporting to the Case Management Director, this role promotes patient-centered care by coordinating all aspects of case management in alignment with departmental and organizational goals.

The Manager serves as a clinical expert and subject matter resource, ensuring effective care coordination, appropriate utilization of resources, regulatory compliance, and high-quality documentation. This position is accountable for the daily management, supervision, and development of the case management team while supporting quality outcomes and efficient patient throughput.

Key Responsibilities

• Provide day-to-day leadership and administrative oversight of the case management program.
• Supervise, coach, and support professional and support staff to ensure consistent, high-quality case management practices.
• Serve as a clinical expert and resource for case managers, offering guidance on complex cases and care coordination strategies.
• Ensure compliance with hospital policies, regulatory requirements, and applicable standards and guidelines.
• Monitor quality of case management documentation, assessments, and interdisciplinary communication.
• Promote effective patient throughput while balancing optimal care delivery and appropriate resource utilization.
• Coordinate quality improvement initiatives that enhance patient outcomes and operational performance.
• Collaborate with interdisciplinary teams, physicians, and leadership to support continuity of care and discharge planning.

Qualifications

Education

• Bachelor’s Degree in Nursing OR
• Licensed Clinical Social Worker (LCSW) with a Master’s Degree in Social Work – Required

Experience

• Minimum of 3 years of clinical nursing experience in an acute care setting OR hospital social work experience – Required
• Minimum of 2 years of supervisory or leadership experience in an acute care setting – Required

Licensure

• Current, unrestricted Registered Nurse (RN) license OR
• Current LCSW or LMSW license in the applicable state(s) – Required

Preferred Qualifications

• Experience using InterQual criteria
• Certification in Case Management (CCM, ACM) and/or InterQual or IQCI certification

Ideal Candidate

• Strong clinical and leadership background in acute care case management
• Proven ability to lead teams, manage complex workflows, and drive quality outcomes
• Excellent communication, analytical, and problem-solving skills
• Patient-centered mindset with a focus on efficiency, compliance, and collaboration