Job Description
Job DescriptionDescription:
ROLE
Key focus of this role will be to coordinate structured root cause analysis in relation to problem solving customer, supplier and internally generated issues. Additionally, internal auditing both from a business process and manufacturing compliance perspective will be a major activity.
High standards of customer engagement will be an essential part of maintaining existing and securing new market/business opportunities, along with supporting group standardization initiatives aimed at underpinning future scalability.
Although the role will be reporting to the regional director, the individual will be expected to operate at a level that regularly interacts with senior management of the site.
QUALIFICATIONS
- Degree level Engineering qualification preferred but not essential
- Internal or Lead Auditor to ISO9001
MANDATORY RESPONSIBILITIES
- Adherence to all Company policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality
- Working positively to develop and foster good working relationships with colleagues and contracted personnel in order to maintain a culture of mutual respect and dignity
- Promote and display the G&H values: Customer focus, Integrity, Action, Unity, Precision
RESPONSIBILITIES
- Underpin the achievement of ISO9001, ensuring standards are compliant, maintained and meet with business needs in support of a more robust infrastructure.
- Support Quality department on going maintenance and upkeep of the business management system to ensure the Company maintains compliance to ISO9001 and other subscribed requirements.
- Play an active role coordinating multi-functional projects for business system continuous improvements.
- Performing internal audits to proactively determine quality risks within our processes and work with appropriate management/staff to ensure satisfactory mitigation.
- Provides mentoring, coaching and suggests corrective actions as necessary
- Develops and deploy strategic plans in which business goals and objectives are met.
- Providing a mature customer facing lead role in ensuring effective issues management from initiation to closure of customer returns.
- Approve incoming materials by confirming specifications; conducting visual inspection and measurement tests; rejecting and returning unacceptable materials
- Approve in-process production first off activities by confirming specifications; conducting visual and measurement tests; communicating required adjustments to production supervisor/operator
- Conduct visual & automated inspection activities on part finished & finished goods
- Document inspection results by completing reports and logs
- Work closely with all functional areas to identify supply related issues and work closely with Purchasing in closing the route cause with the supplier.
- Supporting the Global Suppler Quality team in the management of new and existing supply chains.
- Provide analysis and regular tracking of issues related to material non-conformance.
- Utilising standard problem techniques/tools to address route causes and chairing MRB meetings.
- Supporting the NPD/NPI gate review activities.
- Coordinating the calibration of measurement equipment.
- Coordinating the concessions/permits along with analysis and progression of changes to further reduce.
- Supporting customer and 3rd party audits.
PERFORMANCE MEASURES
- Customer returns
- Supplier related problems
- Internal audit schedule adherence
PERSONAL ATTRIBUTES
- Self-driven with the ability to set own priorities and work independently
- Challenging, but with high level of emotional intelligence
- Attention to detail with excellent analytical skills
- Strong influencing, communication, facilitation and interpersonal skills
SKILLS AND ABILITIES
- Confident in generating / remodelling / facilitating business processes
- Performing audits that include; supplier audits, process compliance audits through to verifying the effectiveness of the Business processes
- Detailed understanding of root cause analysis tools and engaging with Engineering staff to identify and verify preventive action
- Mature Customer focused approach handling issues with urgency
- Proven track record with deployment of Continuous Improvement projects using a structured problem solving methodology
- Working level demonstration of Lean Six Sigma is essential
- Metrology methods
- Strong written and verbal communication skills
- Awareness of ISO 9001 & AS9102 Quality Standards
- Industry experience of working within an ISO9001 environment
- Previous experience within a quality engineering role, ideally within an optical technical development/manufacturing environment
- Involvement in MRB’s (Material Review Meetings) for handling all non-conforming materials, from incoming to outgoing
- Experience in implementing process improvements using structured problem solving methodologies
- Experienced in the use of Microsoft office – Word, Excel, PowerPoint essential
Note: This job description is not intended to be exhaustive in every respect, but rather to clearly define the fundamental purpose, responsibilities and dimensions for the role. Therefore, this job description does not describe any individual role holder. In addition to the contents of this job description, employees are expected to undertake all other reasonable and related tasks allocated by their line manager.
The Company is committed to providing equal employment opportunities for all employees and applicants for employment. The Company does not discriminate in employment opportunity or practices on the grounds of gender, race, religion or belief, age, disability, sexual orientation, gender identity, protected veteran status, or any other characteristic protected by national laws under which the Company operates.
Certain positions at G&H involve access to export-controlled information and are subject to U.S. export control laws, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Employment eligibility for such roles is determined based on legal authorization requirements and not on nationality or protected characteristics.
Requirements: