Client Experience Specialist/Account Manager
Job Description
Job Description
Do you love helping people, staying organized, and being the calm in the chaos?
We're Spokane Valley Insurance-an independent, people-first agency that believes relationships matter more than quotas. We're looking for a Client Experience Specialist / Account Manager who thrives in a fast-paced environment, loves bringing order to the day, and wants to make a difference in people's lives every single day.
Why You'll Love Working Here:
- Independence: You'll have the space and trust to manage your own workload
- Bonus + Commission Opportunities: Your performance directly impacts your income with monthly bonuses and potential commissions
- Room to Grow: For the right person, this role can grow into a long-term career with increased responsibility and income potential
- Stability: Were a busy, established agency with consistent workflow and opportunity to learn the insurance industry from the ground up
Compensation, Benefits & Schedule:
- $18-$20/hour DOE
- Monthly bonuses based on written policies (up to $800/month)
- Reimbursement for licensing and training (up to $320 total)
- Dental, vision, and Aflac insurance options
- Accrued paid vacation and sick leave
- Opportunities for long-term growth and advancement
- Schedule: Monday to Friday, 8:30 AM - 5:30 PM with a 1-hour lunch; 40 hours/week, in-office only
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Dental Insurance
Vision Insurance
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities
What You'll Be Doing:
This isn't your average front desk job. You'll be the heartbeat of the office, wearing multiple hats and playing a key role in both the client experience and daily operations.
- Be the first point of contact for clients (phones, walk-ins, payments, and follow-ups)
- Manage policy changes, process documents, and handle daily service requests
- Keep everything running smoothly behind the scenes. Think of yourself as part air traffic controller, part customer care wizard
- Support producers and teammates with service tasks, renewals, and account updates
- Create a positive and welcoming experience for every client, every time
Requirements
You'll Thrive in This Role If You Are:
- A natural multi-tasker who loves to stay busy and check things off a list
- Someone who can stay calm under pressure and keep things organized, even when it gets hectic
- A problem-solver who isn't afraid to take initiative or ask the right questions
- A friendly, empathetic human who just genuinely loves to help others
- Confident in managing your own workload without needing micromanagement
- Able to laugh at yourself and roll with the punches. A good sense of humor and thick skin go a long way
Requirements:
- Must work in-office full-time.
- 6+ months of experience in customer service, front desk, or retail preferred
- Experience handling payments (cash/checks) and accurate documentation
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Completion of a 40-hour Property & Casualty licensing course and passing the state exam prior to your start date (we reimburse up to $320 total after passing)
- Must complete agency system and carrier training upon hire