Job Description
Job Description
Who We Are
Children’s Law Center is a mission-driven organization focused on providing high-quality legal services to children and families in DC. As an organization, we envision a world in which all children have a strong foundation of family, health and education and are free from poverty, trauma, racism and other forms of oppression. Our mission is to do this work together with DC children and families, Children’s Law Center uses the law to solve children’s urgent problems today, improve the systems that will affect their lives tomorrow and strengthen our community so that change endures. A key part of our mission is to challenge and reduce ways in which racism and other biases – structural and interpersonal – prevent each of us, our organization and the systems in which we work from providing children a strong foundation from which to thrive.
Our greatest assets are our people. We recognize that people with diverse backgrounds, experiences and perspectives fuel our ability to provide the best outcomes for our clients and our community. Staff members at Children’s Law Center advance the organization’s mission through their leadership, result-oriented mindset and commitment to cultural humility. We are looking for individuals who like to be challenged to grow both personally and professionally and value the opportunity to make a difference in their community. Children's Law Center's continued success depends on recruiting and retaining individuals who possess and exemplify these attributes.
Program Description
The Evaluation and Learning (E&L) team at Children’s Law Center (CLC) is responsible for capturing and measuring CLC’s reach in the community by collecting meaningful data that speaks to client and case outcomes. Specifically, the E&L team manages the case management system used by CLC attorneys (Legal Server), works with program staff and leadership to ensure data quality, reports on program performance and leads research and evaluation efforts to document implementation and outcomes.
Job Summary
The Data and Evaluation Senior Manager (“Senior Manager”) leads the conceptualization and execution of evaluation projects intended to assess the effectiveness of CLC’s legal services. This includes designing implementation and outcome evaluations, as well as carrying out administrative research tasks. For example, the Senior Manager oversees the administration of CLC’s client satisfaction survey and the outcome evaluation of family law cases. Further, the Senior Manager updates and maintains all dashboards reporting program performance measures, trends and client data. The Senior Manager also helps responds to staff’s inquiries about Legal Server, generates grant reports and monitors data quality and integrity. The Senior Manager works under the direct supervision of the Director of Data and Evaluation and will help supervise the responsibilities of the Data Management Specialist.
Role Responsibilities
Research and Evaluation
- Apply participatory or community engaged methods to independently design and lead evaluation projects on the effectiveness of CLC’s legal services (e.g., client satisfaction survey, family law outcome evaluation, audit of pro bono cases).
- Conceptualize, implement and monitor data collection activities (e.g., client interviews, focus groups, surveys, program observations, etc.).
- Execute administrative and operational research tasks (e.g., client recruitment, incentives).
- Analyze, summarize and present evaluation findings in reports and presentations for CLC staff, partners, funders, clients and community members.
- Assist with reviewing and guiding the Data Management Specialist’s work, including contractual and compliance reporting, data cleaning and other research and evaluation tasks.
- Lead internal projects to collect feedback from CLC staff.
- Represent E&L team at meetings with internal program leadership and external partners.
Reporting and Analytics
- Develop and update all program dashboards and data visualizations in PowerBI to help program leadership oversee program implementation. This includes regularly reviewing the dashboards to proactively identify data inconsistencies and issues and making recommendations to program leadership on how to refine data collection and dashboard reporting.
- Work closely with program leadership to lead activities related to evaluation and grants management, including reviewing data quality and coding legal matters to different funding sources.
- Analyze data from Legal Server to inform program planning, development, implementation and assessment, particularly in support of grant proposals.
- Prepare and submit data for grant, contract, and funder reports.
- Generate other program performance reports for internal use by program leadership and staff.
Case Management System (Legal Server) Administration
- Serve as an administrator of CLC’s case management system, Legal Server.
- Respond to staff members’ Legal Server technical support inquiries.
- Assist with training staff on Legal Server.
- Conceptualize customizations and modifications to Legal Server to meet data collection requirements and enhance the user experience.
Other duties as assigned.
Required Skills and Experience
- Bachelor’s degree in relevant field (e.g., economics, policy, sociology, psychology, political science, etc.) with coursework in data analysis, performance monitoring and evaluation and/or applied research.
- Master’s degree or 7-10 years’ relevant experience in designing and conducting applied research studies, monitoring and evaluation, data analysis and/or related field.
- Experience designing and leading program evaluations and data collection activities (e.g., developing logic models, designing surveys, analyzing survey responses).
- Advanced experience in data visualization and dashboard development, preferably in Microsoft PowerBI.
- Advanced data analysis skills in Excel (e.g., generating pivot tables, writing complex formulas, visual basic for applications (VBA), macros).
- Qualitative and quantitative data analysis experience.
- Computer proficiency in MS Office Suite.
Preferred Qualifications
- Attention to detail.
- Strong critical and analytical thinking skills.
- Adaptability and ability to work under pressure.
- Strong self-management skills and proactivity.
- Excellent writing and verbal communication skills.
- Proven project management experience with a demonstrated ability to manage multiple projects simultaneously, each with different timelines.
- Experience with other analytical software, particularly R, strongly preferred.
- Prior experience working with a legal services organization, non-profit setting preferred.
- Experience using case management systems in a legal services organization, non-profit or law firm is a plus, with a preference for experience as a back-end user or administrator.
Organizational Competencies
- Cultural Humility – an openness to self-reflection and to understanding and respecting other cultural experiences and points of view and viewing individuals as experts in their own culture and experiences.
- Giving and Receiving Feedback – the ability to be self-reflective, give and receive appreciative, coaching, constructive, interpersonal and evaluative feedback.
- Conflict Management – a process which is designed to guide individuals and groups from the moment of conflict to the implementation of an identified solution. This process incorporates skills and techniques, including recognizing points of conflict, identifying the facts and feelings involved to get to the root of the issue, investigating equitable solutions, implementing and evaluating solutions, and supporting and guiding others throughout the process.
Salary and Benefits
The salary for this position ranges from $80,000-$110,000 annually based on relevant experience. Children’s Law Center offers a generous benefits package that includes medical, dental, vision, and short- and long-term disability insurance; employer-provided retirement contributions; flexible spending plans; and vacation, sick, holiday, family and medical leave. You can find more details about Children’s Law Center’s comprehensive benefits package at https://childrenslawcenter.org/get-involved/careers/employee-benefits/.
Children’s Law Center is a 501(c)(3) organization. Employees with federal student loan debt can apply for Public Service Loan Forgiveness. For more information, go to https:/dcbarfoundation.org/lrap/.
Application Instructions
To apply, please submit a resume via CLC's careers page (https://childrenslawcenter.org/get-involved/careers/).
Children’s Law Center is committed to fostering a diverse and inclusive environment. If you believe that you need accommodation to search for, or apply for, one of our positions please send an email to Jobs@ChildrensLawCenter.org. In your email, please include the accommodation you are requesting and the job title you are applying for. It may take up to three business days to receive a response to your request.
Hybrid Working Conditions
Children’s Law Center is currently operating on a hybrid work schedule. Employees are required to work in-person from Children’s Law Center’s office a minimum of two days per week. At least one of these days must be either Tuesday or Wednesday. The hybrid work schedule is subject to change based on organizational needs and/or best practices for health and safety. Hybrid work expectations may vary depending upon role responsibilities.
Work Authorization
Applicants must be authorized to work for any employer in the U.S. Children’s Law Center is unable to sponsor or take over sponsorship of an employment visa at this time.
Background Checks
Candidates who receive a conditional offer of employment will be subject to a background check.
EEO
Children’s Law Center is an Equal Opportunity Employer. We are committed to equal employment opportunities for all applicants and existing employees. We evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender identity, gender expression, marital status, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. We invite you to visit our website to learn more about our company and our career opportunities (https://childrenslawcenter.org/get-involved/careers/).
Our Commitment
Children’s Law Center is dedicated to building a world that is inclusive in approach and has equal opportunities and equitable outcomes for all. Our organization is committed to developing and supporting a robustly diverse, equitable, inclusive and anti-racist community, where all members can create and feel a sense of belonging. Through our collective deliberate efforts, we work toward racial and social justice for children and families in DC.