Case Manager II Behavioral Health Bridge Housing (BHBH)

Job Description

Job DescriptionCompany Description

Background

Since 1976, St. Joseph Center has been meeting the needs of low-income and homeless individuals and families in Venice, Santa Monica, Mar Vista, and surrounding communities. The Center is a 501(c)(3) nonprofit community organization that assists people without regard for religious affiliation or lack thereof through comprehensive case management and integrated social service programs. The Center enjoys broad-based community support as well as a sponsored relationship with its founders, the Sisters of St. Joseph of Carondelet. St. Joseph Center serves approximately 6,000 individuals annually.

Brief Description of Principal Activities

Multifaceted intervention, prevention, and education services are carried out at four sites on the Westside of Los Angeles. St. Joseph Center’s integrated programs provide clients with concentrated and coordinated access to services according to the nature of their needs.

Job Description

Job Summary

In partnership with the Los Angeles County Department of Mental Health through the Behavioral Health Bridge Housing (BHBH) Program, St. Joseph Center will provide interim housing opportunities designed to meet the immediate needs of individuals experiencing homelessness who are living with behavioral health conditions and/or substance use disorders. The BHBH Program offers a safe, private, and secure environment where participants are empowered to stabilize, build self-sufficiency, and transition from homelessness to permanent housing.

Under the supervision of the Program Manager, the Case Manager II is responsible for providing direct client support and performing the duties outlined below.

ESSENTIAL DUTIES & RESPONSIBILITIES

Client engagement & Assessment

• Conduct thorough intake interviews with new clients to clearly communicate program guidelines, policies and procedures, ensuring clients fully understand their rights, responsibilities, and the range of supportive services available to them.
• Build trust and rapport with clients while maintaining professional boundaries.
• Utilize trauma informed, harm reduction, and housing first methodologies when working with clients.
• Ensure the safety and well-being of all residents by implementing and monitoring House Rules and regulations.

CASE MANAGEMENT & FOLLOW UP

• Develop individualized service plans focused on housing stability, behavioral health, substance use support, employment, and life skills.
• Meet regularly with clients to monitor progress, revise goals, and offer support.
• Assist with life skills development, including budgeting, time management, and conflict resolution.
• Develop and implement an individualized housing and services plan that supports housing goals, increases income and mainstream benefits, supports employment opportunities, and addresses mental health, physical health and substance use needs, relapse prevention, and any other risk factors that could impede accessing and/or maintaining permanent housing.
• Provide ongoing case management services that will ensure successful permanent housing, decrease social isolation and reduce relapse risks, link to any needed services such as medical, dental, mental health, substance use, life skills training, money management, meaningful community activities, volunteer services, job placement, etc. in tandem with on-site team.
• Obtain and retain all required documentation (e.g., ID, income verification) as required by the program.
• Provide crisis intervention and de-escalation when necessary.

COLLABORATION & TEAMWORK

• Participate in case conferences, staff meetings, and multidisciplinary team discussions.
• Work closely with resident monitors, housing navigators, mental health professionals, and outreach workers to ensure coordinated care.
• Report concerns regarding client safety, mental health, or habitability to appropriate personnel.
• May help train and mentor new case managers.

DOCUMENTATION & COMPLIANCE

• Maintain accurate and timely documentation in client records and electronic databases (HMIS); all case notes entered in GIRP format in HMIS within 24 hours.
• Complete service plans, progress notes, incident reports, and outcome tracking as required.
• Ensure compliance with funding or program requirements, including privacy and confidentiality standards (e.g., HIPAA).

• Complete all requests for reporting in a timely manner.

* Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.

Qualifications

QUALIFICATIONS

Knowledge, Skills & Abilities:

• Must be highly motivated and a self-starter.
• Possess the ability to communicate with and relate to a diverse group of people including clients, community, and other staff.
• Must have excellent organizational skills and the capability to work in a fast-paced environment.
• Demonstrate experience in interviewing clients, making appropriate referrals and performing crisis intervention.
• Demonstrate knowledge of substance abuse programs, homeless programs, and mental health services within the Los Angeles Continuum of Care. Candidates must have demonstrated knowledge of case management principles and intervention techniques specific to hard-to-reach, difficult to serve populations.
• Requires an ability to work flexible hours including some early mornings, evenings. A bilingual/bicultural background is a plus.

Experience:

• One year of experience providing services to people experiencing homelessness.
• Previous experience with Crisis Housing and/or rapid rehousing programs or other similar programs preferred.

Education:

• Bachelor’s degree from an accredited college or university in social work, human services or a related field; a combination of education and experience may be substituted.

Direct Reports:

This position has no direct supervisory responsibilities.

Computer Skills:

• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to use widely supported internet browsers.

Certificates, Licenses and Registrations:

• Valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Valid automobile liability insurance.

Travel Requirements:

• Travel to other SJC sites, as needed.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and/or carry up to 20 lbs.

Additional Information

Status: Full time/Exempt

Salary: DOE

Employment with St. Joseph Center is contingent on completion of satisfactory background check.

For consideration, please submit cover letter and resume. St. Joseph Center is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, disability, or status as a protected veteran. All applicants for employment are invited to voluntarily self-identify their gender, race, ethnicity, and veteran status, by completing the EEO Information. Providing your EEO Information is voluntary and refusal to self-identify will not subject applicants to any adverse treatment. Similarly, applicants who do self-identify will not be subject to any adverse treatment based on the information they provide.

St. Joseph center invites you to review the current "EEO is The Law" poster as part of the application process. A link to the current poster is located here.

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf