Job Description
Client Operations & Supply Chain Specialist
\n
\n
Location: Madison, WI
\n
\n
About the Role
\n
We're seeking a highly organized, analytical, and customer-focused professional to join our team as a Client Operations & Supply Chain Specialist. This role serves as a vital link between our clients, sales team, purchasing, vendors, and supply chain operations to ensure a seamless customer experience from quote through final delivery.
\n
\n
This is not a traditional administrative role. We're looking for someone who enjoys solving complex operational challenges, optimizing supply chain processes, leveraging data to drive decisions, and collaborating across departments to deliver exceptional service. The ideal candidate thrives in a professional showroom environment, is comfortable working with sophisticated systems, and enjoys balancing client relationships with operational execution.
\n
\n
If you enjoy improving processes, managing supplier relationships, analyzing data, and ensuring products are delivered accurately and on time, this is an opportunity to make a significant impact.
\n
\n
Compensation & Benefits
\n
Salary: $57,500–$72,500 annually, based on experience and qualifications.
\n
\n
What You'll Do
\n
Client & Sales Operations
\n
- \n
- Serve as the primary operational partner for clients and internal sales teams throughout the order lifecycle.
- Deliver an exceptional customer experience through proactive communication, timely updates, and problem resolution.
- Coordinate customer orders from initial purchase through final delivery while ensuring accuracy and transparency.
- Support sales initiatives by providing operational expertise regarding product availability, lead times, pricing, and fulfillment expectations.
\n
\n
\n
\n
\n
\n
Supply Chain, Procurement & Vendor Management
\n
- \n
- Manage purchase orders from creation through fulfillment while ensuring pricing accuracy, product specifications, delivery schedules, and documentation are correct.
- Coordinate closely with vendors, manufacturers, logistics providers, and internal departments to maintain efficient supply chain operations.
- Monitor inventory availability, supplier performance, production timelines, and shipment status to proactively identify and resolve potential delays.
- Build strong relationships with suppliers while supporting purchasing strategies that improve service levels, operational efficiency, and cost effectiveness.
- Assist with demand planning, purchasing decisions, inventory replenishment, and forecasting activities to support business needs.
\n
\n
\n
\n
\n
\n
\n
Operations Analytics & Business Intelligence
\n
- \n
- Utilize advanced Microsoft Excel, Salesforce, and ERP/order management systems to analyze operational performance and customer activity.
- Develop reports, dashboards, and KPIs related to purchasing, inventory, supplier performance, order fulfillment, customer service, and operational efficiency.
- Analyze trends and provide recommendations that improve forecasting accuracy, inventory management, and overall supply chain performance.
- Support budgeting, operational planning, and business growth initiatives through data-driven insights.
\n
\n
\n
\n
\n
\n
Process Improvement & Systems Management
\n
- \n
- Maintain accurate data across Salesforce and internal business systems to support operational excellence.
- Identify opportunities to streamline workflows, eliminate inefficiencies, and improve reporting accuracy.
- Partner with cross-functional teams to implement process improvements that enhance scalability, customer satisfaction, and supply chain performance.
- Support continuous improvement initiatives across purchasing, logistics, customer operations, and sales support.
\n
\n
\n
\n
\n
\n
What We're Looking For
\n
Required Qualifications
\n
- \n
- 3–5+ years of experience in supply chain, procurement, purchasing, logistics, sales operations, client operations, inventory management, or related operational roles.
- Experience coordinating vendors, suppliers, purchasing activities, or supply chain operations.
- Advanced Microsoft Excel skills including Pivot Tables, XLOOKUP/VLOOKUP, reporting, data validation, and data analysis.
- Experience using Salesforce, ERP systems, inventory management software, or order management platforms.
- Strong analytical and problem-solving abilities with experience managing multiple priorities simultaneously.
- Exceptional organizational skills with close attention to detail.
- Professional communication skills with experience supporting clients, vendors, suppliers, sales teams, or executive stakeholders.
- Ability to thrive in a fast-paced environment while maintaining accuracy and exceptional customer service.
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
Preferred Qualifications
\n
- \n
- Experience with procurement, purchasing, inventory planning, logistics coordination, or vendor management.
- Knowledge of demand planning, forecasting, supply chain planning, or inventory optimization.
- Background supporting manufacturing, distribution, luxury products, design-focused businesses, or showroom environments.
- Experience creating operational dashboards, KPIs, and business performance reports.
- Continuous improvement experience involving operational workflows or supply chain processes.
\n
\n
\n
\n
\n
\n
\n
Why You'll Love This Role
\n
- \n
- High-visibility position partnering with leadership, sales, clients, vendors, and operations.
- Unique blend of client experience, supply chain, purchasing, analytics, and operational strategy.
- Opportunity to improve business processes and influence operational decision-making.
- Collaborative, professional showroom environment with significant autonomy and ownership.
- Exposure to end-to-end business operations, supplier management, inventory planning, purchasing strategy, and customer success.
\n
\n
\n
\n
\n
\n
\n
What Success Looks Like
\n
- \n
- Client orders are executed accurately, efficiently, and on schedule.
- Vendors and suppliers operate as reliable partners, resulting in smooth supply chain execution.
- Inventory, purchasing, and fulfillment processes support outstanding customer experiences.
- Reporting and analytics provide actionable insights that improve operational performance.
- Cross-functional collaboration drives continuous improvement, scalability, and company growth.
\n
\n
\n
\n
\n
\n