Customer Service Representative

Job Description

Job Description

Job Summary
We’re looking for a Customer Service Representative to join our team. In this role, your main responsibility will be helping customers—answering questions, processing orders, and making sure they have a positive experience with our company.

Responsibilities:
As a Customer Service Representative, your day-to-day work will focus on supporting customers and keeping things running smoothly. Typical responsibilities include:

• Answer phone calls and emails, provide product information, and help customers track their orders.
• Process orders, assist with returns and exchanges, and make sure customers receive the right products on time.
• Research and resolve issues such as billing questions, account inquiries or disputes
• Work closely with outside sales team and technical support to deliver the best solutions for our customers.

Qualifications:

• Strong communication skills—you’re comfortable talking on the phone and writing professional emails.
• Attention to detail—you can stay organized while handling multiple tasks.
• A problem-solving mindset—you like helping people and finding solutions.
• Basic computer skills—experience with email, Microsoft Office, or similar tools.
• A team-first attitude—you enjoy working with others toward shared goals.
• SAP experience preferred.
• Sales or customer service experience

Benefits:

• Competitive Salary
• Sponsored health & dental insurance (100% company-paid)
• Sponsored life & disability insurance
• 401(k) with 3% company contribution (after 1 year, no match required)
• Paid Vacation
• Career growth opportunities