Business Office Cashier and Accounting Clerk

Job Description

Job Description

Business Office Cashier and Accounting Clerk

Augustana University invites applications for the position of Business Office Cashier and Accounting Clerk. This position is the front line, the voice on the phone, the person answering an email, and the in-person hello from anyone trying to contact the Business Office. Cashiering of student payments, campus community deposits, and anything else that needs to be journaled into our daily receipts are handled by this position. We depend on this position to manage most of our casual collection work for current students, and to explain initial questions on billings, payment plans, or other standard business office questions. This position is closely assisted by other clerks in proximity to the walk-in door. Every effort has been made to make the job description as complete as possible, however, it in no way states or implies that these are the only duties to be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related to, or is a logical assignment to the position.

This full-time position works Monday through Friday, 8:00 a.m. to 5:00 p.m.

The required skills, duties and responsibilities of this position include, but are not limited to

Technical Skills

• Drive technology innovation by fostering creative and effective use of emerging and existing technologies to enhance business processes and deliver value.
• Jenzabar database cashier journal knowledge or base-accounting knowledge.
• Excel spreadsheets to manage cashiering tasks.
• Google sheet e-mail merges to monitor student receipt of communication.
• Jenzabar general ledger knowledge in order to query and make decisions on deposits.
• Phone, credit card machines, other general office equipment.

Interpersonal Skills

• Personable face-to-face communication skills in order to be able to explain difficult and sometimes upsetting information to students and parents.
• Must have superb written and verbal skills to explain billing statements and changes to parents and students.
• Patience and composure: The ability to remain calm and professional, especially when dealing with frustrated or difficult people, is essential for de-escalating situations.
• Empathy and a friendly demeanor: Being genuinely warm, understanding, and making others feel heard and valued is crucial. A positive and friendly attitude sets a welcoming tone for the organization.

Working Conditions

• Moderate noise (i.e., business office with computers, phones, printers and light traffic).
• Interact with faculty, staff, students, and public on a consistent basis.
• Operate at a computer terminal for extended periods of time.
• Office atmosphere working conditions (i.e., indoor spaces with artificial lighting)

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular and punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• It is important to note that while these physical requirements outline the general activities associated with the role, they are not exhaustive. The organization recognizes the importance of inclusivity and diversity in the workplace and is committed to adhering to ADA guidelines by considering individual capabilities and providing necessary responsible accommodations and accessibility to enable all employees to succeed in their roles.
• Sitting or standing in an office environment for extended periods of time.
• Some lifting required – up to 50 pounds.

Work Hazards

• Work with computers, phones, printers, printer cartridges, and fax machines and general maintenance of this equipment.
• Movement of objects from place to place when necessary.
• Moving between buildings and offices for meetings, interviews, events and other instances.
• Periodic exposure to office cleaning supplies; standard household chemical substance exposure.

Required Qualifications

• Some post-secondary education.
• Some accounting background.

Desired Qualifications

• Previous college or university work experience.
• Previous non-profit work experience.
• Previous accounts receivable work experience.

Coordination/Coaching

• Listen to and consult with the staff members in the business office department to improve procedures so the office can consistently improve its service to its various constituencies.
• Close collaboration between other cashiers and accounting leadership in order to maintain shared goals and timelines on a daily basis.
• Coordination is vital between the front desk team and leadership in order to facilitate smooth transitions for customers and campus community.

Major Ares of Responsibility

• May be required to serve on committees and special projects.
• Daily cashier journal duties.
• Preparing and counting event cash for campus functions.
• Preparing and distributing emails throughout each semester to drive current payment of bills or the setting up of payment plans.
• Following up on over-due accounts.
• Prepare entries to update students accounts when necessary.
• Assisting with the preparation of billing statements during July, December, interim, and summer that is managed by leadership.
• Counting and depositing event cash properly after return of cash bags.
• Maintain and organize a scanned check and balance system for daily check deposit scanning, cashier tally sheets, and other important backup information.
• Printing and preparing journal entries for maintaining conference receivable balances for amounts invoiced.
• Overall awareness of events occurring on campus and their relationship to cash that is requested for pick-up and then what is returned as revenue.
• Special projects as assigned by Accounting Manager or Associate VP for Finance

Other Information

• All Augustana University Employees must know and follow job safety procedures, attend required health and safety trainings, proactively promote safety at work and promptly report actual and potential accidents and injuries.
• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions

Application Procedure

The position will remain open until filled. Interested applicants should submit the following materials in one document via the Augustana University career center portal. For assistance with the application process, please contact Human Resources.

• Letter of interest
• Resume
• Names and contact information for three professional references

Augustana University is an Equal Opportunity/Affirmative Action/Title IX Employer. Applicants must comply with the Immigration Reform and Control Act and may be required to submit official transcripts upon employment. Finalist candidates must satisfactorily complete a pre-employment background check.