Engagement Navigator

Job Description

Job Description

• Join BoldAge PACE and Make a Difference!

  • Why work with us?
  • A People First Environment: We make what is important to those we serve important to us.
  • Make an Impact: Enhance the quality of life for seniors.
  • Professional Growth: Access to training and career development.

  
  

  Competitive Compensation:

  • Medical/Dental
  • Paid Time Off 200 Hours Annually*
  • 401K with Match**
  • Life Insurance
  • Tuition Reimbursement
  • Flexible Spending Account
  • Employee Assistance Program

  BE PART OF OUR MISSION!

  Are you passionate about helping older adults live meaningful, independent lives at home with grace and dignity? BoldAge PACE is an all-inclusive program of care, personalized to meet the individual health and well-being needs of our participants. Our approach is simple: We listen to our participants and their caregivers to truly understand their needs and desires.

  Engagement Navigator

  JOB SUMMARY

  Under the direction of the Director of Outreach and Engagement (OED), is responsible for:

  • Following intake and enrollment procedures that are highly effective at responding to the needs of the community, especially older adults, and their families.
  • Establishing and maintaining strong relationships with potential enrollees and their families,
  • Facilitating efficient and thorough assessment and eligibility determination processes.
  • Ensuring an effective and satisfying transition for each participant and family member into the PACE program
  • Following person-centered and highly efficient processes
  • Tracking, reporting, and analysis of all relevant data, trends, and statistics

  ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Implement the Outreach and Engagement Plan and associated activities as a member of the Outreach and Engagement Department
  • Respond to all communications as quickly, accurately, and thoroughly as possible
  • Prioritize providing service and solving problems in all interactions with community contacts and potential enrollees.
  • Provide information about the program benefits, requirements, and eligibility to all interested individuals, groups, family members, and the community
  • Participate in the enrollment assessment process to determine eligibility for PACE. Collaborate with other PACE staff and team members in the assessment and initial care planning process.
  • Facilitate with the Medicaid eligibility determination process with the potential enrollee, their family, state Medicaid office, PACE business office.
  • Coordinate with healthcare providers to obtain health-related records for potential enrollees.
  • Obtain all necessary agreements, permissions, and consents from the potential enrollee.
  • Coordinate PACE enrollment with the potential enrollee and their families ensuring they understand and agree to the program enrollment.
  • Support and guide the new participants through the first 3 months of their PACE enrollment. Assist with communications with the interdisciplinary team, answer participants’ questions, address issues as needed.
  • Maintain thorough documentation of intake and enrollment data and activities
  • Establish a “person-centered” approach in all activities that optimizes every encounter.
  • Maintain a people-first approach that aims to exceed expectations.
  • Meet and strive to exceed expectations for census enrollment targets.
  • Maintain high level of accountability for all intake systems.
  • Participate in outreach activities as needed.
  • Attend staff meetings and in-service training as required.
  • Apply principles of diversity and inclusion and ensure their incorporation into the culture, policies, and practices of the outreach and engagement department.
  • Follow all Policies and Procedures and Occupational Safety and Health Administration (OSHA) safety guidelines.
  • Protect privacy and maintain confidentiality of all company procedures, results and information about employees, participants, and families.
  • Practice Standard precautions and follows appropriate Infection Control procedures.
  • Maintains safe working environment.
  • Participate in and supports the Quality Improvement initiatives.
  • Participate in continuing education classes and any required staff and training meetings.
  • Maintain professional affiliations and any required certifications.
  • Perform other duties as required or requested.

  
  

  REQUIREMENTS

  • A baccalaureate degree in health care administration, business, communications, marketing, or related human services field is preferred
  • High School diploma or equivalent is required
  • Experience in community outreach, intake, enrollment, or marketing preferred.
  • Must have reliable transportation, a valid driver's license, and the minimum state required liability auto insurance.
  • Be medically cleared for communicable diseases and have all immunizations up-to-date before engaging in direct participant contact.

  BoldAge PACE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  *Paid Time Off Includes seven holidays

  ** Match begins after one year of employment