Job Description
Job Description
Overview
NOTE: This is a full-time float position, providing coverage where needed in various primary and specialty care depts. Primary work location is our Moses Lake Clinic; however, float staff will also provide occasional coverage at our clinics in Ephrata and Royal City. Core work schedule is M-F, 8am-5pm. Float staff will also work an occasional evening shift or weekend shift in our Walk-In Clinic. Float positions are compensated with an additional $1 per hour float differential.
Courteously and professionally greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. Provides outstanding customer service in all interactions.
Position Reports To: Clinic Admin Supervisor
Responsibilities
- Greets patients and visitors in a prompt, courteous manner, prepares patient information for the visit. Coordinates with providers and support staff for efficient patient flow.
- Schedules, cancels and reschedules appointments. Utilizes the waitlist for patients requesting an earlier appointment, and for filling provider openings.
- Answers telephone, and provides outstanding customer service for every encounter.
- Operates general office equipment.
- Verifies accurate billing, demographic, and insurance information at every encounter. Accurately codes new insurance using available resources.
- Obtains or initiates required waivers for non-covered services. Confirms referral has been obtained when required. Contacts referring office as needed.
- Collects co-pays and payments on accounts and provides receipts. Explains co-pay and time of service policy to patients, collects patient balance owing on account when appropriate.
- Ability to balance a cash drawer and perform elementary math functions (addition/subtraction).
- Required to maintain active Basic Life Support (CPR) certification.
- Other duties as assigned.
Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.
Qualifications
Required:
- Ability to communicate effectively in English, verbally and in writing.
- Typing skills at least 35 wpm.
- Basic computer skills.
Desired:
- High school diploma or equivalent (GED).
- One-year work experience in medical office setting.
- Medical terminology desirable.