Job Description
Job DescriptionWe are looking for a compassionate and bilingual receptionist to join our team in Austin, Texas. This contract position requires a detail-oriented individual who can handle front desk responsibilities while maintaining a welcoming and respectful environment for all visitors and callers. As part of a non-profit organization, the ideal candidate will embody values of dignity, communication, and empathy.
Responsibilities:
• Manage the front desk operations, including greeting visitors and ensuring they are directed appropriately.
• Answer and route incoming calls using a multi-line phone system with efficiency and professionalism.
• Provide accurate information to callers and visitors, demonstrating knowledge of organizational processes.
• Maintain a respectful and compassionate demeanor when interacting with clients, staff, and community members.
• Organize and utilize the provided training resources to ensure smooth front desk operations.
• Support general office tasks, including maintaining a tidy and organized reception area.
• Uphold the organization's commitment to dignity and respect in all communications and interactions.
• Collaborate with team members to address visitor inquiries and resolve issues promptly.
• Ensure bilingual communication is effectively used to assist a diverse range of clients.• Proven experience as a receptionist or in a similar front desk role.
• Proficiency in handling multi-line phone systems and routing calls efficiently.
• Bilingual fluency in English and another language is required.
• Strong interpersonal skills with the ability to treat everyone with dignity and respect.
• Excellent organizational and communication skills.
• Ability to work independently and as part of a team.
• Familiarity with office procedures and basic administrative tasks.
• Commitment to maintaining a compassionate and detail-oriented environment.