Job Description
Job Description
Responsibilities:
- Include but are not limited to the following description or detail complete a broad variety of administrative tasks in an active office environment
- Work with a team of advisors and managers to supplement workload and assist with monitoring of cases
- Handle inbound service requests and ensure proper information is recorded and assigned - Answer phones, send and receive emails, file paperwork and perform necessary research on manufacturer platforms
- Liaise with other internal departments as well as vendors: which includes creating and posting purchase orders.
- Schedule appointments and retrieve manufacturer data to aide advisor in optimal customer service
- Update customers on status, post interoffice updates on cases as well as to dealer representatives and manufacturers across several platforms: Asist/ Decisiv/ Outlook
- Assist with invoicing and receipt of payment
- Willing to take on a more important role in a teamwork environment
- Adept at handling situations that may arise in a professional manner
- Demonstrate leadership in a supportive role
- Willing to learn about manufacturer’s equipment via online training to further enhance understanding Skills and Qualifications
- Associates degree minimum
- Cdk preferred but not mandatory, will train
- Microsoft and google proficient
- Excellent oral and written communication skills
- Professional and courteous
- Exceptional interpersonal skills
- Strong attention to detail
- Work independently with attention to time management
- Skilled at technical or “smart” media
- Adept at handling situations that may arise in a professional manner
Values:
- Leadership qualities
- Maintain a professional appearance and manner of decorum
- Keep work area clean and organized
- Business ethics with commitment to integrity and company policy
- Show initiative by following through on necessary projects and or paperwork on non-routine tasks
- Proactive and curious to perform problem solving tasks
- Positive, friendly and takes pride in all aspects of career
- Willing to set standards with excellence in performance
- Punctual and predictable attendance Compensation and Benefits
- Manufacturer paid training and certifications if applicable
- Competitive pay
- Complete health package/ dental/ vision/ wellness plan
- 401 k
- Life insurance
- Paid Vacation/person/sick leave
Schedule: - Multiple shifts available: - Monday to Friday / Tuesday to Saturday/ Nights - Weekend availability - Overtime hours available