Job Description
Job DescriptionDescription:
Job Title: Patient Service Representative - Registration
Location: Huron, SD
Job Summary:
We are seeking a dedicated and compassionate part-time Patient Service Representative to join our team in Huron, SD. The ideal candidate will be responsible for providing exceptional customer service to patients during the registration process, ensuring a smooth and efficient experience. This role requires strong communication skills, attention to detail, and a commitment to patient care.
Key Responsibilities:
- Greet patients and visitors in a friendly and professional manner.
- Assist patients with the registration process, including collecting personal and insurance information.
- Verify patient information and ensure accuracy in the registration system.
- Address patient inquiries and provide information about services and procedures.
- Collaborate with healthcare staff to facilitate patient flow and ensure timely service.
- Maintain confidentiality and adhere to HIPAA regulations.
- Handle administrative tasks such as scheduling appointments and managing patient records.
- Assist in resolving any issues or concerns that may arise during the registration process.
We offer a supportive work environment and opportunities for professional growth. If you are passionate about providing excellent service to patients and contributing to their healthcare experience, we encourage you to apply.
Requirements:
Technical and Administrative Skills
- Familiarity with EHR systems for managing patient data, admissions, and scheduling6.
- Understanding medical language helps registrars accurately process patient information and communicate with clinical staff.
- The ability to verify insurance eligibility, obtain pre-authorizations, and understand billing processes is essential to prevent billing issues and ensure smooth patient admissions.
Interpersonal and Soft Skills
- Clear verbal and written communication is vital for explaining procedures, answering questions, and interacting with patients, families, and healthcare staff.
- Customer Service Orientation providing a positive, empathetic experience for patients.
- Flexibility to adjust to changing procedures, software updates, and varying patient volumes is important for ongoing effectiveness6.
Scheduling and Appointment Setting
Teamwork and Collaboration
Basic Medical Knowledge