Job Description
Job Description
Position Overview:
Service Coordinator
Hours:
- Off-Season Mon – Fri 8:00 am to 5:00 pm
- In-Season Mon – Fri 8:00 am to 6:00 pm
- On-Call After Hours Seasonally (Planting/Harvest)
Pay:
- Hourly Wage - Depends On Experience
- Negotiations starting at $20.00
- Monthly Sales/Warranty Commission
- Monthly bonus if sales goal is met
- Warranty collection commission
- Annual Year End Bonus
- Sales/Goal based up to 15% of wages
- Benefits
- Health Insurance Coverage after 60 Days – Employer pays 80% of plan
- Stifel IRA after 1 year – Employer matches contributions up to 3%
- Aflac – discounted coverage offered
Service Coordinator:
- Customer Repair Requests
- Answer/Respond to all customer repair requests/calls
- Schedule repairs with bay technician/calendar
- Gain approval of repairs recommended on technician estimate
- Coordinate with parts department to ensure required parts for repairs are on-hand/ordered
- Internal Repair Requests
- Coordinate internal unit repairs with wholegoods team
- Schedule repairs with bay technician/calendar
- Gain approval of repairs recommended on technician estimate from wholegoods manager
- Coordinate with parts department to ensure required parts for repairs are on-hand/ordered
- Warranty Repair Requests
- Answer/Respond to all warranty repair requests
- Schedule repairs with bay technician/calendar
- Review supplier field campaigns & mandatory safety repairs & coordinate repairs
- Review unit warranty end dates and request/adjust scheduling of repairs as necessary
- Coordinate with parts department to ensure required parts for repairs are on-hand/ordered
Service Writer:
- Work Order Process
- Open work orders as needed
- Maintain Service Priority Report spreadsheet
- Total completed work orders to be finalized/billed out by accounting office
- Warranty Claim Submission
- Submit warranty claims to suppliers for repairs completed
- Maintain warranty reimbursement spreadsheet
- Submit unpaid repairs to accounting office for possible write-off
Service Team Leadership:
- Meeting Monthly/Annual Sales Goals
- Ensure all completed work orders are submitted to be closed by month end
- Supply projected sales figures at bi-weekly meetings
- Maintain a Clean and Safe Work Environment
- Lead service team in maintaining a clean workspace
- Coordinate Needs with management
- Service tool/equipment needs
- Fleet Management
- Annual Year End Tool Purchase
Service Team L10 Meetings:
- Participate in bi-weekly service L10 Meeting
- Actively participate in the achievement of reaching Monthly/Annual Sales Goals
- Demonstrate & Promote core values of the dealership
- Participate in the development of the CSI Family & Team atmosphere
Powered by JazzHR
pyNSCrfHsJ