Customer Service Representative CSR

Job Description

Job Description

Customer Service Representative (CSR) – Invoicing & Collections

Full-Time | Office Position

We are looking for a reliable, detail-oriented Customer Service Representative (CSR) to join our team. This role is responsible for handling customer communication, invoicing, and collections while delivering excellent service and maintaining strong client relationships.

Responsibilities:

• Answer incoming customer calls and emails professionally
• Create and send accurate invoices in a timely manner
• Process payments and apply them correctly
• Follow up on past-due accounts and manage collections
• Maintain customer account records and notes
• Coordinate with office staff and technicians to ensure accurate billing
• Resolve billing questions and discrepancies

Qualifications:

• 1–3 years of customer service or office experience
• Experience with invoicing and collections preferred
• Strong phone communication skills
• Organized and detail-oriented
• Comfortable discussing payments and past-due balances
• Proficient in Microsoft Office and basic accounting software
• Positive attitude and team player
• Familiar with Service Titan is a plus

What We Offer:

• Competitive pay (based on experience)
• Stable, full-time position
• Supportive team environment
• Opportunity for growth
• 401K, Full medical benefits, Life Insurance

If you are dependable, professional, and comfortable managing billing and collections, we’d love to hear from you!