Medical Assistant at Nexus of Hope Psychiatry & Mental Health Wellness PLLC

Job Description

Job Description

Position Summary

We are seeking a certified Medical Assistant to join our psychiatric care team in Burnsville, MN. The ideal candidate will play a key clinical and operational role, including patient care, marketing, and front desk support. They will join a small but robust team and be responsible for several routine administrative and clinical tasks to keep the office running smoothly as we provide mental health care to our patients. This is an in-person-only role, and remote work is not available. Tasks may differ from day to day, depending on the clinic’s needs. You will also undergo training as a TMS (transcranial magnetic stimulation) technician, enabling you to administer prescribed treatments under providers' care to patients.

Benefits

• Full-time with full benefits available, including health, dental, and vision insurance plans.
• Flexible Paid Time Off (PTO) for vacation, personal days, and illness.
• Life Insurance.
• Short-Term Disability (STD) and Long-Term Disability (LTD) coverage, including Accidental Death & Dismemberment (AD&D) for income protection during qualifying absences.
• Office closure between Christmas and New Year.
• Flexible start/end times within a fixed schedule (we close Fridays at 2pm, no weekends)

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:

Administrative:

• Guide new patients through the intake process and explain office policies.
• Explain insurance coverage, co-pays, and deductibles to patients.
• Answer phone calls and assist with patient questions or concerns.
• Each NOH Medical Assistant will also be trained as a medical secretary and expected to perform those duties when required.
• Assist with medication refills, prior authorizations, and pharmacy coordination.
• Perform accurate, legal, and ethical documentation at all times.
• Maintain confidential and accurate patient records in compliance with HIPAA.
• Perform other position-related duties as assigned.

Clinical:

• Measure and record vital signs.
• Record patient interviews, histories, and chief complaints in EMR or update EHRs.
• Provide patients education with regards to medications, management of disorders, home treatments, and special diets.
• Prepare patients for exams or psychiatric evaluations and perform routine screening tests.
• Collection, processing, & charting of lab specimens for UDS.
• Prepare prescriptions for prescriber authorization.
• Support psychiatrists and help ensure efficient clinical workflow.
• Use CPR skills when necessary.
• Maintain supplies and equipment. Stock and sterilize instruments.
• Practice OSHA safety standards.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school diploma or equivalent combination of education required.
• At least one (1) year of working in a medical office and/or in a mental health environment is required.
• Completion of a Medical Assistant training program and certificate.
• Typing Skills (must use "home-keys"/ no keyboard pecking).
• Working knowledge of healthcare regulations and preventative measures (HIPAA confidentiality, infection spread, etc.).
• Strong communication and customer service skills, including the ability to stay calm in challenging customer service situations.
• Exemplary customer service experience including client relationships and job knowledge.
• Ability to prioritize and manage time effectively; ability to critically think.
• Knowledge of quality control.
• Ability to exercise manual dexterity, control precision, and arm-hand steadiness accurately.
• Ability to be empathetic with patients; ability to maintain confidentiality.
• Proficiency in EHR systems

Ideal Additioanl Qualifications (Knowledge, Skills, and Abilities)

• Accredited 2-4 years college degree or certificate highly desirable.
• Familiarity with insurance verification and billing.
• Proficiency in Google Suite.

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to work inside a clean, well-lit, and well-ventilated space. While performing the duties of this position, the incumbent is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. The employee may be exposed to some hazards such as bodily fluids that may contain some disease.

Equal Employment Opportunity
Nexus of Hope is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

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